Customer Service Representative I

Job Description

Job Description

Build your career with RJ Schinner, a growing, family-owned wholesale redistributor with over 75 years of success .  We have 21 distribution centers throughout the US, 600+ employees, and provide disposable paper, cleaning, and food service packaging products to distributors in 48 states. 

Headquartered in Menomonee Falls, WI, RJ Schinner is a well-established company started in 1951. RJ Schinner currently ranks as the 45th most successful private company on Deloitte’s 2023 Wisconsin 75 and has also been recognized through BizTimes’ Future 50 Program as one of the fastest growing privately-owned companies in southeastern Wisconsin.

Customer Service Representative I Summary

Full-time | Monday-Friday | Monday-Thursday 8:30 am -5:00 pm. Friday 8:00 am - 4:30 pm

The Customer Service Rep I ensures customer satisfaction by answering product and delivery questions and suggesting information about other products. Processes orders, prepares correspondence, tracks customer orders, and works to resolve any delivery issues.

Customer Service Representative Qualifications

• 1-3 years of effective customer support experience
• Strong phone skills
• Dynamic active listening skills
• Impassioned customer satisfaction focus
• Solid ability to effectively adapt and respond to different types of situations
• Proven ability to prioritize and manage time efficiently
• High level of attention to detail

Customer Service Representative I Duties

• Builds sustainable relationships of trust through open and interactive communication
• Meets call handling and order entry quotas
• Handles complaints, provide appropriate solutions and alternatives 
• Keeps records and track the pricing for customers 
• Communicates with Warehouse Managers on late, large and/or add on of orders
• Works closely with other Customer Service Reps to encourage a teamwork environment
• Expedites Reports (back orders/open orders)

Preferred Qualifications

• Customer support experience in a wholesale redistribution environment

• Familiarity with Eclipse (AS400)/Solar (Window based) system 

Customer Service Representative I Benefits

• Competitive base pay, Tier-based annual increase structure and year-end bonus opportunity
• Medical, Dental and Vision insurance, Employer paid life and short-term disability insurance
• Two weeks’ paid time off your first year, paid holidays and paid leave program
• Internal advancement opportunity
• Up-to-date technology and operations equipment
• New-hire and on-going training opportunities
• Regular Employee Appreciation events 
• Employee pricing program on RJ Schinner sold products
• ½ off RJ Schinner Apparel, and much more!

Location:  On-site at N89W14700 Patrita Dr, Menomonee Falls, WI 53051 |

R.J. Schinner Co., Inc. is proud to be an Equal Opportunity Employer. We hire and promote for all positions without regard to race, religion, color, national origin, gender, sexual orientation, gender identity and/or expression, disability, or veteran status. All terms and conditions of employment are administered on the basis of equality.