Customer Service Representative

The Fountain Group is currently seeking a Customer Service Representative for a prominent client of ours. This position is located in Newark, NJ 07112. Details for the position are as follows:
Pay Rate: $21 Hourly - ONSITE - Temp to hire role

Title : Customer Service Representative
Duration : 3+ months assignment, possibility for extension or conversion based on performance and budget.
Location: 151 Fabyan Place - Newark, NJ 07112

REQUIRED SKILLS
Education: High school diploma or GED required.2 years' experience in customer service , preferably manufacturing. ERP experience a plus, including order entry and returns. Knowledge of MS Word, Outlook and Excel.

This position is responsible for managing and planning the customer order process while driving on time delivery and improving the customer experience.

Essential Functions
Accurately and timely enter orders into company ERP system.
Communicate (via email and telephone) with customer base to handle all orders, inquiries, and follow up in a prompt and professional manner.
Communicate proactively with customers to keep them aware of updates, changes, delays, and other information deemed important to them.
Ensure on-time deliveries through follow-up with scheduling, production and shipping departments.
Coordinate filing, billing, and purchase orders with other departments.
Follow up on past due accounts.
Enter Quality complaints into the system to ensure proper recording.
Ensure all credits issued are compliant to the quality compliant procedure.
Produce product masters including very detailed product specifications.
Maintain stock inventory for key customers, that includes purchase goods as needed for replenishment.
Respond full circle to requests from customers, sales reps, and service reps.
Collaborate with other departments to resolve customer issues and align with customers' needs and requests.
Identify issues in the process that can arise prior to releasing to production.
Recommend ideas which enhance the overall customer experience.
If you are interested in hearing more about the position, please respond to this posting with your resume attached.

Please forward this posting to any friends or colleagues as we do offer a Referral Bonus for any candidate hired.

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