Practice Supervisor

Consider joining Mills Eye & Facial/Ascend Vision Partners and join a team that are focused on building a differentiated integrated eye care platform focused on superior patient care delivered through our network of optometrists and ophthalmologists. Team members are expected to exhibit a continuous behavior of professionalism, which includes but is not limited to, acting with integrity and accountability, support our clinicians in all aspects of patient care delivery, support a culture of respect, diversity and inclusion in our organization, and enhance the patient access to primary and specialty eye care.

Our vision is to create an admired healthcare company dedicated to delivering personalized eye care with outstanding patient outcomes.

GENERAL SUMMARY:

The Practice Supervisor is responsible for the oversight of the day-to-day operations of assigned ophthalmology clinic, managing a team of clinical and non-clinical staff, ensuring high-quality patient care is delivered by providing training, monitoring performance, and maintaining compliance with clinical standards and protocols while coordinating with physicians and leadership team to optimize clinical flow and patient experience. This position will assist in the review of clinic operations and assist in the development of subsequent performance improvement plans, that will include the development of detailed work plans, schedules, resource plans, realization schedules, and status reports.

ESSENTIAL DUTIES AND JOB RESPONSIBILITIES:

• Fosters a positive and successful working environment, creating partnership with team members, leadership, and providers.
• Oversees and coordinates operations of the assigned clinic, ensuring adherence to established standards, protocols and quality standards.
• Manages clinical flow, including scheduling, patient intake, and testing procedures.
• Assists with patient care during examinations, including taking vital signs and preparing instruments, educates patients on pre- and post-operative instructions, ensures accurate documentation of patient data, including medical history, visual acuity testing, and diagnostic results.
• Educates and trains team members on proper performance of the essential duties and responsibilities of the role and ensures competency is attained.
• Serves as a liaison between providers, technicians, and patients, addressing concerns and ensuring patient satisfaction.
• Reviews and updates clinical protocols and procedures.
• Identifies opportunities to improve clinic operations, patient care and staff performance. Assists in the development of process improvement projects following assessment of workflow and procedure to improve operational efficiency.
• Troubleshoots equipment issues and coordinate maintenance with appropriate vendors.
• Resolves patient concerns, combining customer service skills, leadership, confidence and knowledge to ensure a positive, timely and effective solution.

SUPERVISORY RESPONSIBILITIES:

• Direct leadership of the assigned team members.
• Partners with Human Resources to attract, recruit and retain top talent to support the mission and vision of the organization.
• Ensures the team has the necessary resources and support to continue to meet/exceed goals.
• Establishes current and long-term goals for team members.

CORE COMPETENCIES:

• Knowledge of ophthalmology procedures, clinical protocols, and relevant regulations.
• Strong leadership, communication, interpersonal, and organizational skills.
• Proficient in Microsoft Office products.
• Highly analytical and process-oriented while being able to think holistically and strategically.
• Ability to work effectively with internal and external customers.
• Ability to communicate, present and influence all levels of the organization.
• Ability to maintain confidentiality when dealing with sensitive information.
• Excellent verbal and written communication skills, including listening, negotiation and presentation.

KNOWLEDGE AND SKILLS PREFERRED:

• Knowledge of MIPS compliance and optimization

EDUCATION AND EXPERIENCE REQUIRED:

• High School diploma or equivalent, required.
• Minimum of three (3) years of prior healthcare operations, analyst and/or administrator experience.

EDUCATION & EXPERIENCE PREFERRED:

• Bachelor’s degree in business, finance, health care administration or related field, preferred.
• Minimum of three (3) years of clinical ophthalmology experience as a technician.

LICENSURE, CERTIFICATION OR REGISTRATION PREFERRED:

• Certified Ophthalmic Technician, Scribe or Assistant (COT, COS, COA)

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