Medical Assistant/Client Service Specialist, Mobile Immunization

Overview If you’re looking to be a part of a collaborative environment where your skills can make an impact, explore our current opportunities in creating a better future for public health. About Harris County Public Health: Harris County Public Health (HCPH) includes a network of more than 1,100 public health professionals working together to improve health outcomes for the third most populous county in the United States. HCPH provides a multitude of services such as medical and dental services, community programming, and health education for the approximately 2.3 million people in unincorporated Harris County. Through its core values of innovation, engagement, and health equity, HCPH strives to bring meaningful solutions to public health issues while keeping Harris County healthy and vibrant. Our Values: HCPH embraces a foundation of progressive work anchored by the department\'s cornerstone values guiding our work to improve community\'s health and well-being. Transparency - We share information openly and honestly so that staff, partners, and the community understand our actions and the reasons behind them. Integrity - Our actions reflect strong ethical principles, ensuring we remain trustworthy, accountable, and consistent with our mission. Respect - We foster a supportive environment by valuing diverse perspectives, listening intentionally, and treating people with dignity in every interaction. Impact - We focus our efforts on activities that improve health, reduce disparities, and create meaningful, measurable outcomes for the communities we serve. Collaboration - We actively partner across teams, disciplines, organizations, and communities to align our efforts toward common goals. This is a grant-funded position. Position Overview The Immunization Program Medical Assistant-Client Support Specialist (MA-CSS) will support health services provided to patients by ensuring quality patient care through immunization operations. Under the clinical guidance/oversight of the Immunization Program, the Immunization Program MA-CSS will be responsible for performing both front and back office duties, all clinical tasks are in accordance with all Harris County Public Health policies, and procedures as delegated by the Local Health Authority. Also performing clerical front desk duties to support the operations flow. This position supports the Harris County Public Health Department (HCPH), and reports to the Mobile Immunization Assistant Program Manager. This position will work with our Mobile Immunization & Immunization Program teams, and will travel throughout Harris County. Duties & Responsibilities Assists with patient appointments by performing immunization, phlebotomy (including capillary and venous draws), urine collection, pregnancy tests, lead testing, vital signs, & gathering patient histories. Perform clinic front office duties; scheduling, answering phone, and checking patients in/out as needed. Prepares and labels all patient specimens for transport to appropriate laboratories. Provides in-room support for all clinical staff during the clinic visits as needed, including assisting the provider during procedures. Maintains laboratory and exam rooms in a neat, clean, and orderly manner in accordance with infection control policies, and complete monthly inventory. Assists in performing data entry and electronic data processing by using the HCPH electronic medical record system (Epic), Microsoft Excel, and any other related programs/sites. Support the coordination of scheduling patients to receive services from Multidisciplinary team members. Interviews client to collect required information for eligibility determination, using grant and payor guidelines. Licenses & Certifications, Education & Experience Education: Completion of a community college or business/technical school Medical Assistant program. Experience: Six (6) months of experience in a healthcare setting. Experience in phlebotomy. Licenses/Certifications: American Heart Association CPR Certification. Valid Texas Driver's License. Medical Assistant Certification. Knowledge, Skills & Abilities Proficient in MS Office Suite (Word, Excel, PowerPoint, Outlook) Excellent communication skills (verbal & written) Ability to establish and maintain effective working relationships and foster teamwork in a diverse environment Ability to maintain confidentiality when dealing with sensitive information Ability to work well with teammates Communicates clearly and effectively, both orally and in writing Core Competencies Data Analytics and Assessment Skills: Ability to use data to analyze community health needs and support decisions that improve community health outcomes. Communication Skills: This competency focuses on using clear and effective communication to engage audiences, address misinformation, and build trust, supporting informed decisions and stronger public health outcomes. Health Advancement Skills: This competency focuses on applying principles of equity, diversity, and inclusion to public health, addressing systemic barriers, and promoting fair access to resources for healthier communities. Community Partnership Skills: This competency focuses on collaborating with communities to address the systems and policies affecting health, fostering engagement, shared ownership, and sustainable improvements in well-being. Public Health Science Skills: This competency focuses on using public health science and evidence-based approaches to develop and improve policies and programs, ensuring effective delivery of the 10 Essential Public Health Services. Note: Qualifying education, experience, knowledge, and skills must be documented on your job application. You may attach a resume to the application as supporting documentation but ONLY information stated on the application will be used for consideration. "+"See Resume" will not be accepted for qualifications. Language: Bilingual (English/Spanish). Position Details This is a full-time position, funded through special revenue. Days and hours of the position are typically Monday through Friday, from 8:00am to 5:00pm. 40 hours per week. This position may work weekends, early mornings, and evenings. Work Environment & Physical Demands This position operates in a medical clinic environment and in a standard office environment with standard equipment such as computers, phones, and photocopiers. Physical demands include lifting up to 10 lbs regularly, and up to 20 lbs occasionally; rarely up to 50 lbs. Work Location: Harris County Public Health: Community Health & Wellness - This position operates in a mobile setting, traveling throughout Harris County jurisdiction. Additional Notes: Employment may be contingent on passing a drug screen and meeting other standards. Due to a high volume of applications, positions may close prior to the advertised closing date or at the discretion of the Hiring Department. #J-18808-Ljbffr Harris County