Front Office Manager
Donohoe Companies
Overview The Hotel at Arundel Preserve is the premier independent hotel in the BWI/Hanover market close to Columbia, Baltimore, Annapolis and Washington DC. As an upscale property with two unique full-service restaurants, an extensive fitness center, and an indoor pool along with 12,000 sq. ft. of meeting space, it is perfect for both business travelers, leisure guests and groups. We also host high-end weddings and corporate events, and focus on delivering highly personalized service to all of our guests. We’re looking for a Front Office Manager who leads with confidence, communicates with clarity, and thrives in a fast-paced, guest-focused environment. This role is essential to ensuring seamless operations, exceptional service delivery, and a positive team culture. Position Summary The Front Office Manager is responsible for overseeing all front office operations, ensuring outstanding guest service, operational efficiency, and team engagement. This leader manages daily front desk functions, drives service excellence, supports revenue and guest satisfaction goals, and develops team members to perform at their best. The ideal candidate is a hands-on leader who balances operational discipline with a warm, approachable leadership style and a strong sense of accountability. Key Responsibilities Guest Experience & Service Excellence Ensure all guests receive prompt, professional, and personalized service from arrival to departure Resolve guest concerns and service recovery situations with urgency and professionalism Maintain high guest satisfaction scores and service standards aligned with brand expectations Monitor lobby presence and guest interactions to ensure a welcoming and engaging environment Lead by example in delivering exceptional hospitality and creating memorable guest experiences Operations Management Oversee daily front office operations, including front desk, guest services, shuttle services, and night audit Ensure accurate room assignments, billing, and reservation management Maintain compliance with brand standards, policies, and operational procedures Monitor occupancy, room availability, and service flow to support operational efficiency Coordinate closely with Housekeeping, Engineering, and other departments to ensure readiness and service delivery Team Leadership & Development Recruit, train, coach, and develop front office team members Conduct performance evaluations and provide ongoing feedback and support Foster a positive, inclusive, and accountable team culture Create and manage staff schedules to ensure appropriate coverage and productivity Lead daily stand-up meetings and communicate operational priorities clearly Financial & Administrative Oversight Support budget management, labor control, and expense monitoring Review daily reports and ensure accuracy in cash handling and financial transactions Monitor payroll, overtime, and staffing levels to align with operational needs Assist in achieving departmental revenue and profitability goals Maintain accurate records and ensure compliance with company policies Safety & Compliance Ensure adherence to safety, security, and emergency procedures Maintain compliance with brand, company, and regulatory requirements Support training initiatives related to workplace safety and guest security Respond appropriately to incidents and document reports as required Qualifications Minimum 2–3 years of hotel front office supervisory or management experience Strong leadership, communication, and problem-solving skills Experience in an upscale, lifestyle, or full-service hotel environment preferred Proficiency in hotel property management systems (e.g., Opera, OnQ, or similar) Ability to manage multiple priorities in a fast-paced environment Strong attention to detail and organizational skills Flexibility to work evenings, weekends, and holidays as operational needs require Core Competencies Guest Service Excellence Team Leadership & Coaching Operational Accountability Conflict Resolution Communication & Professionalism Time Management Decision-Making Under Pressure Work Environment & Expectations Fast-paced hospitality environment requiring frequent interaction with guests and team members Ability to stand, walk, and move throughout the property for extended periods Occasional lifting of up to 25 pounds Availability to support operations during peak periods, emergencies, or staffing needs Benefits And Perks Donohoe Hospitality Services is pleased to offer employees a comprehensive benefits package that includes health, dental, and vision insurance, leaves of absence, retirement plans, paid time off, hotel room discounts, and more. This position is included in the company’s bonus program. Minimum 32 hours/week to qualify. We also offer daily pay access, which lets you receive your earnings the same day you work, empowering you to manage your finances easily and confidently. If you\'re ready to bring your energy and skills to a team dedicated to delivering exceptional guest experiences, we want to hear from you! Apply today and be a key player in creating memorable moments for our guests. #J-18808-Ljbffr
$23 - $26 per hour
...Molinaro, DDS is now hiring a Full Time Dental Front Desk Coordinator in Catonsville, Maryland... ...payments, and have solid overall front office knowledge. Full Time Dental Front Desk... ...and their household Responsibilities Manage administrative duties Accounting for patients...SuggestedHourly payFull timeTemporary workLocal areaImmediate startMonday to Thursday- ...Bright. We are looking for our next great team member to lead our Front Office team. We are committed to providing you with: Highly... ...focus on what is important to you Discounts with our Crescent managed properties in North America for you & your family members Hotel...SuggestedWorldwideFlexible hours
- ...Overview Merriweather Lakehouse Hotel, Autograph Collection, is seeking a dynamic and service-driven Front Desk Manager to lead the daily operations of our Front Office team. Our Diamond hotel is committed to delivering memorable experiences through genuine hospitality...SuggestedWork at officeFlexible hoursNight shiftWeekend workDay shiftAfternoon shift
$18 - $20 per hour
...Front Desk Wellness Coordinator - Full Time Location: Crofton/Gambrills and Annapolis Maryland... ...retail setting. As the largest operator, manager, and franchisor of chiropractic clinics... ...a key part in patient experience, front office operations, and clinic growth. If you’re...SuggestedHourly payFull timeWork at officeImmediate startWeekend work- ...know how to lead by example, support the front desk team, and create positive guest experiences... ...Communicate important updates to management and other departments Assist with cashiering... ...Opportunities for growth in front office and hotel leadership A role where you help...SuggestedFlexible hoursShift work
$22.98 per hour
...Service Recovery strategies. You'll also leverage your understanding of HR policies to contribute to staff development and performance management. Education/Experience: Associate's degree in business/management or related field. A minimum of four years of relevant...Hourly payFull timeShift workDay shift$24 - $27 per hour
...individuals' needs and rights. Train and coach nursing center staff so they maintain the highest level of customer service. Manage the customer satisfaction survey process within the nursing center. Responsible for the nursing center's customer satisfaction...Full timeTemporary workImmediate start$72k - $75k
...Four Seasons Reservations Manager Four Seasons is powered by our people. We are a collective of individuals who crave to become... ...luxury Hotel/Resort leadership experience in Reservation Sales or Front Office strongly preferred. ~ Ability to motivate and train a team...Temporary workNight shift$17 - $19 per hour
...sounds like you, then consider joining U-Haul as a Reservation Manager Agent! U-Haul offers a wide range of personal and professional... ...: High school diploma or equivalent Working knowledge of office equipment such as multiline phones, phone etiquette, Word and email...Hourly payWork at officeLocal area$24 - $27 per hour
...staff so they maintain the highest level of customer service. *Manage the customer satisfaction survey process within the nursing... ...commitment to diversity that is fully supported and practiced by our officers and leadership team. Genesis provides equal employment...Full timeTemporary workImmediate start$18 - $19 per hour
...Hotel Front Office Supervisor Delta Baltimore North in Baltimore, MD has an immediate opening for an experienced Hotel Front Office Supervisor... ...made the right choice to stay with us. Supports Front Office Manager in overseeing front desk operations and ensuring all guest...Hourly payFull timeTemporary workWork at officeLocal areaImmediate startAll shiftsFlexible hoursShift workNight shift$16 - $35 per hour
...Hilton is seeking a Front Desk Supervisor to oversee front desk operations and ensure guests receive excellent customer service throughout... ...during busy shifts, handles escalated guest concerns, and helps manage the check-in and check-out process to ensure efficiency and...Hourly payFull timeShift workNight shiftAfternoon shift$15 - $23.5 per hour
...seeking a full-time Patient Experience Coordinator in Eldersburg, MD. This role is crucial in delivering a seamless and exceptional front-office experience as part of a team dedicated to improving patient lives. Responsibilities include patient intake, financial clearances...Hourly payFull time$28.6 per hour
...Doctors in Pasadena, Maryland is seeking a Front Desk Coordinator I to join our team. In... ...patients, verify insurance information, and manage appointments while ensuring exceptional... ..., a good understanding of Microsoft Office, and the ability to build rapport with patients...Hourly payWork at office$55k
...Job Description Customer Operations Manager focuses on the front‑of‑the‑house processes, customer service, and maximizing revenue as a leader on... ...Bachelor’s Degree preferred. Moderate proficiency in Microsoft Office Suite. Ability to collaborate with internal and external...Work at officeWorldwideFlexible hours- ...role, you will handle patient registration, billing inquiries, and ensure excellent customer service while assisting patients and office staff. The ideal candidate will possess 3-5 years of relevant experience and must have a high school diploma. Skills in medical office...Work at office
$65k
...Supervisor DEPARTMENT: Processing REPORTS TO: Processing Room Manager NIGHT SHIFT: 9:00 P.M. - 6:00 A.M. DAYS: Monday -... ...and / or other software packages. Proficiency in Microsoft Office Excel and Word. Excellent problem solving and organizational...Temporary workWork at officeShift workNight shift1 day per week- ...A leading staffing firm is looking for a Front Desk & Office Support professional in Baltimore, Maryland. The role includes welcoming visitors, answering phone inquiries, and supporting administrative tasks such as scheduling and event coordination. Ideal candidates will...
- ...retaining a talented workforce. The Therapy Front Desk Coordinator is responsible for... ...necessary, defer to the Therapy Site Lead/Manager. # Track visit limits, authorizations,... ...procedures as specified by the practice/billing office. # Run daily, weekly, and monthly...Work at officeImmediate start
$64k - $68k
...The Assistant Front Office Manager (AFOM) supports the Front Office Manager in supervising daily operations, guest services, and staff at a hotel’s front desk. Key responsibilities include handling guest complaints, managing check‑ins/check‑outs, scheduling staff, ensuring...Flexible hours- ...motivate associates to provide exceptional service; Maintain a friendly, professional customer experience and efficient checkout; Keep front-end area neat and orderly and troubleshoot register issues; Coordinate meal and break periods and monitor schedule adherence;...Part time
- ...Account Executive will be responsible for driving sales and margin growth by identifying and recruiting new business opportunities, managing client relationships, and ensuring customer satisfaction. This role requires an inspiring leader who is comfortable spending up to...Full timeTemporary workPart timeFor contractorsLocal area
- ...strategies that align with corporate growth goals and the C-suite level priorities of large federal integrator partners. Forecast and manage pipeline, build consistent sales models, and track metrics to ensure revenue targets are met or exceeded. Champion the value...Contract workTemporary workLocal areaImmediate start
$1,907 per week
...Registered Nurse (RN) | Case Manager Location: Hanover, MD Agency: Cynet Health Pay: $1,907 per week Shift Information: Days - 5 days x 8 hours Contract Duration: 8 Weeks Start Date: 8/10/2026 About the Position TravelNurseSource is...Full timeContract workShift work- ...all about helping people and businesses thrive. As an Account Manager in Employee Benefits, you’ll be part of a team that’s committed... ...position will be fully onsite for the training at our Hanover office, which will take approximately 90 days. After training, you will...Full timeLive outWork at officeLocal areaFlexible hours2 days per week
- ...recognition and real support from their employer. Best Western Kent Narrows is seeking an experienced and motivated Front Office Manager to join the team at our property located on the shores of the Chesapeake Bay. The Front Office Manager will lead the front...Work at officeLocal areaFlexible hours
- ...able to communicate effectively with members and patients. ~ Manage the flow of patients through the clinic in an organized manner... ...criticism in a positive manner and using it as a learning tool. Office management or marketing experience a plus! Able to stand and/or...Work at office
$16 per hour
...Customer Service Lead, under the guidance of the Assistant Store Manager and Customer Service Supervisor, you'll be responsible for... ...a high level of professionalism. Maintain a neat and orderly front end area, troubleshooting issues with registers and transactions...Hourly payPart timeFlexible hoursNight shiftEarly shift$80k - $100k
...Account Manager Commercial Roofing, Service FLYNN GROUP OF COMPANIES Job Summary The Flynn Way is the way we do things at Flynn. It is not any one single thing, but rather a collection of behaviors and actions that are influenced by our collective values and...Contract workFor contractorsLocal areaWeekend workAfternoon shift$60k
...Account Manager Wage: $60,000/ salary Requirements: Minimum of 2 years of management experience. Must be able to stand for extended periods. Must be able to walk long distances. Must be able to conduct foot patrols both indoors and outdoors. Must possess...Weekly payLocal areaWorldwideLong distanceFlexible hours
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Front Office Manager. Be the first to apply!


