Patient Services Representative

Description

Patient Services Representative

Center for Primary Care

Who we are:

For over 30 years the Center for Primary Care (CPC) has cared for families in the CSRA by providing patients with the most convenient, accessible, and personal healthcare available. Our mission is to improve the health and wellbeing of the families we serve by providing compassionate and high-quality care in a joyful setting. The physicians, healthcare professionals, and support team at our 9 practices, plus laboratory, imaging, and corporate locations work to transform our mission into action.


What our employees say:

At Center for Primary Care, we understand that the work environment is as important as the hard work you do. Center for Primary Care is Great Place to Work Certified which means our employees share feedback on their work culture experiences and we listen and strive to create positive employee experiences centered on joy, trust, and belonging.

Learn more about CPC's culture and Great Place to Work Certification by clocking on the link below:

Working at Center for Primary Care | Great Place To Work®

Benefits for you and your family:

Coverage that cares for body, mind, and spirit.

Comprehensive benefits, extensive networks, and no charge medical visits at Center for Primary Care locations.

Retirement plan with generous employer match and profit sharing.

Mental Health Support Services.

Paid Time Off programs.

Scheduled Bonuses.

Patient Services Representative

Key Responsibilities:

Essential Functions


Reporting to the Office Manager, the Patient Services Representative is responsible for serving, greeting, scheduling, maintaining records and accounts for patients.


• Answers telephone by identifying person answering and assisting callers in a pleasant manner.

• Screening, prioritizing, and returning patient calls according to office procedure.

• Schedules appointments according to office procedure and to patient's need

• Upon checking in a patient, acquires all necessary information (registration forms, insurance card copies, responsible party's information, etc.) prior to physician seeing patient.

• Accurately performs data entry on computer system for Billing and posting payment and gathering other necessary information.

• Processes incoming and outgoing mail, records requests, patient documentation, etc. based on office procedure

• Ensure smooth patient flow throughout the office by assisting in other areas when needed or as requested.

• Always maintains patient confidentiality; adheres to all HIPAA guidelines.

• Communicates effectively by telephone and to the patient at his/her level of understanding.

• Promotes positive public relations to patients, visitors, families, physicians, and others.

• Physical appearance and conduct are consistent with acceptable professional ethics and CPC standards.

• Maintains operations by following policies and procedures, reporting needed changes, and making suggestions for improvement.

• Performs other duties and responsibilities as assigned

All essential functions must be performed. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential functionsThe above information is intended to describe the general nature and level of work being performed by people assigned to this job. It is not intended to be an exhaustive list of responsibilities, duties and skills required of personnel so classified. Examples listed do not preclude the performance of other duties similar in nature or in level of complexity.

Requirements

Qualifications for Success:

Education and Experience Requirements

Education: High School graduate or GED required.

Licensure/Certification: Basic Life Support, ABROE or other certification.

Experience: Minimum of one (1) year of Medical Office experience.

• Knowledge of Electronic Medical Records
• Ability to type
• Ability to identify emergent medical situations
• Demonstrate positive customer service skills
• Ability to function in a fast-paced work environment, multi-tasking

Additional Job Details:

Work Setting: Well-lit medical office environment


Job Type: Full-Time

Schedule: Weekdays and ability to work flexible and extended hours, as needed.

Compensation: Market competitive base pay, commensurate with education and experience.