Patient Service Representative

Job Description

Job Description

Palmetto Retina Center, a busy 10-physician Ophthalmology practice specializing in retina diseases, is currently seeking an experienced Patient Services Representative with 1+ years of experience for a full-time position at our Northeast Columbia Office. This candidate is responsible for registering patients, monitoring referrals, collecting co-pays, and scheduling appointments. This position is a full-time, hourly, non-exempt role that reports to the office manager. Responsibilities •Registers patients by gathering, verifying, and entering demographic and insurance information.
•Obtains signed registration sheets, permissions to file claims, releases, etc.
•Reviews schedules for referrals needed, obtains those that the office takes responsibility for and works with patients to obtain others.
•Collects co-payments and personal payments.
•Prepares daily collections log and balances cash drawer each day.
•Handles inquiries about insurances accepted, office hours, services, locations, exam fees, doctor information, etc.
•Verifies upcoming appointments.
•Handles telephone receptionist responsibilities as needed.
•Assists other patient service staff as needed.
•Greets patients promptly and professionally.
•Properly triages patients and visitors.
•Responds easily to routine requests for information.
•Maintains patient confidentiality at all times and communicates with the Chief Financial Officer regarding procedural changes and concerns.
•Participates in professional development efforts to remain current on insurance coverages and regulatory matters.
•Cooperates and communicates with all staff members and physicians about patient matters.
•Issues proper receipts and maintains a balanced drawer.
•Request, prepare, and ensure the completeness of the patient's medical record.
•Duties and responsibilities may be added, deleted, or changed at any time at the discretion of management, formally or informally, verbally or in writing.

This position can be expected to travel to office locations as needed based on clinic demand.  Required Skills Minimum Demonstrated Skills/Qualifications:
•Position requires accuracy, thoroughness, and an understanding of insurance, copy, and referral procedures.
•Work is fast-paced and multi-tasked.
•Requires the ability to work as a team member.
•Skill in operating computers, word processing software, fax machines, and copier machines.
•Creative idea-generating individual with excellent follow-through abilities

Minimum Education Requirements:
• A High School diploma or its equivalent is required.
•An Associate’s degree in medical office technology, or a related area, or an equivalent combination of education and experience, from which comparable knowledge, skills, and abilities can be acquired, is required.

Minimum Background Requirements:
•Three years of work experience, at least 1 year in a medical office setting, preferably ophthalmic.
• One year of experience cashiering or billing in a healthcare environment is a requirement.
• One year of experience collecting on medical accounts.
•Word processing and computer experience are required.

Physical Demands:
•Requires dexterity to handle and count cash.
•Requires sitting for long periods with occasional bending required.
•Must be able to view and enter data into the computer for extended periods.
•Must be able to communicate via the telephone.

EEO Statement:
Palmetto Retina Center, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.