Front Desk Associate - Home2 Suites Frankfort, KY

Front Desk Agent We are seeking a friendly, dependable, and customer-focused Front Desk Agent to join our hotel team. As the first point of contact for our guests, you will play a key role in creating a positive guest experience by providing outstanding service during check-in, check-out, and throughout each guest's stay. The ideal candidate is professional, detail-oriented, and comfortable working in a fast-paced hospitality environment. If you enjoy helping people and thrive in a customer service role, we encourage you to apply. Benefits Paid Holidays (Full-Time Employees) Paid Time Off (PTO) Nationwide Employee Hotel Stay Discounts Medical, Dental, Vision, and Life Insurance Responsibilities Welcome guests and provide exceptional customer service Process guest check-ins and check-outs efficientlyHandle reservations, room assignments, and payment transactions Respond promptly to guest inquiries, requests, and concerns Coordinate with housekeeping and maintenance teams to ensure guest satisfaction Maintain accurate guest records and reservation information Answer phone calls and assist with general hotel information Follow hotel policies and procedures to ensure a smooth operation Qualifications High school diploma or equivalent required Previous customer service or hotel experience preferred Basic computer skills and ability to learn hotel management software Strong communication and interpersonal skills Ability to remain professional and courteous when handling challenging situations Excellent attention to detail and organizational skills Ability to follow instructions and work independently or as part of a team Must be able to stand for extended periods and work flexible schedules, including weekends and holidays Preferred Skills Hospitality or hotel front desk experience Cash handling and payment processing experience Ability to multitask in a fast-paced environment Strong problem-solving and conflict-resolution skills #J-18808-Ljbffr