Enrollment Specialist (Bilingual/Spanish)

Job Description

Job Description

Job Title:        Enrollment Specialist ​ 

Job Status: ​Regular Full Time, Salaried ​ 

FLSA:              Exempt​ 

Reports to:    Manager ​ 

Job Summary/Purpose:  

The Health Enrollment Specialist supports the mission of Servicios de La Raza by helping individuals, youth, and families gain access to affordable health care coverage. This role exercises independent judgment in assessing clients’ healthcare benefit needs, providing enrollment guidance, and coordinating referrals to ensure equitable access to Medicaid/CHP+, marketplace subsidies, and other low-cost programs. The Health Enrollment Specialist also develops strategies for outreach and education, tracks enrollment outcomes, and maintains accurate documentation. By bridging gaps in coverage and advocating for underserved communities, this position strengthens client health outcomes and contributes to the agency’s broader mission of equity and community well-being. 

This position supports a community outreach initiative that promotes equitable access for people with disabilities by increasing awareness of handicap parking placards, reducing language and cultural barriers, and educating the Latino community. The Enrollment Specialist assists community members with completing and submitting applications for handicap parking placards, provides information about eligibility and the application process, and helps ensure that individuals with mobility disabilities can access the resources and services they need to improve their independence and quality of life.

Job Duties and Key Responsibilities:   

• Assess the healthcare benefit program needs of individuals, youth, and families, applying professional judgment to determine eligibility and appropriate programs 

• Facilitate enrollment in public health care assistance programs, including Medicaid/CHP+, marketplace subsidies, and other low-cost options 

• Provide in-person, virtual, and phone assistance regarding health insurance options, exercising discretion to tailor guidance to individual client circumstances 

• Plan and facilitate community education regarding health benefit options and the Affordable Care Act (ACA), adapting materials and approach to community needs 

• Facilitate linkage to care through appropriate internal and external referrals, including certified brokers and other community resources 

• Support clients in the referral process for appeals, grievances, or complaints regarding healthcare to appropriate external agencies 

• Develop follow-up plans to ensure complete enrollment, retention, and identification of gaps in healthcare coverage 

• Maintain knowledge of state coverage changes, policies, procedures, and resource availability, applying this knowledge to guide client decisions 

• Accurately track and record all health enrollment applications and outcomes, ensuring compliance with agency standards.

• Provide input and recommendations on programmatic improvements based on client and community data 

• All members of the SDLR workforce are expected to support the agency’s community outreach, civic engagement, and recruitment efforts 

• Support the agency’s fundraising objectives, which may include tasks such as active fundraising, grant development, solicitation of donations, agency ambassadorship, informational outreach, and public speaking 

• Commitment to and experience with equity, cultural relevance, diversity, social justice, and disparity reduction practices with persons of color, agencies of color, and underserved communities 

• Ability to establish and maintain effective working relationships with clients, co-workers, agency partners, and the public 

• Other duties as assigned 

Required Education, experience, and Credentialing:  

• High School Diploma or equivalent 

• Two years of experience in a community-serving non-profit setting preferred 
• Bilingual English/Spanish

Key Competencies:   

• VALUES & CULTURE –
  Respects the agency’s values and is accountable to living the mission of Servicios de La Raza 

• DECISION MAKING - Identifies and understands issues, problems, and opportunities; compares data from different sources to draw conclusions; uses effective approaches for choosing a course of action or developing appropriate solutions; takes action that is consistent with available facts, constraints, and probable consequences 

• BUILDING TRUST - Interacts with others in a way that gives them confidence in one’s intentions and those of the organization 

• BUILDING PARTNERSHIPS – Identifies opportunities and takes action to build strategic relationships between one’s area and other areas, teams, departments, units, or organizations to help achieve business goals 

• INNOVATION - Creates novel solutions with measurable value for existing and potential clients; experiments with new ways to solve problems and seize opportunities that result in unique and differentiated solutions 

• DRIVING FOR RESULTS - Sets high goals for personal and group accomplishment; uses measurement methods to monitor progress toward goals; tenaciously works to meet or exceed goals while deriving satisfaction from that achievement and continuous improvement 

• STRESS TOLERANCE - Maintains stable performance under pressure; handling stress in a manner that is acceptable to others and to the organization 

Working Environment and Physical Requirements  

• While performing the duties of this job, the employee is regularly required to: stand, sit, talk, hear, and use hands and fingers to operate a computer, telephone, and a variety of office equipment 

• Occasionally, may need to reach, stoop, or kneel 

• Specific vision abilities required by this job include close vision requirements due to computer work 

• ADA accessible; Active Safety Committee 

• Ability to perform basic office duties 

Benefits:  

• An eager, thriving organization committed to serving with excellence 

• SDLR supports Fair Chance hiring and employment practices 

• Generous benefit package including Health, FSA, Dental, Vision, Short-term Disability, Long-term Disability, Life Insurance, Employee Assistance Program, and Paid Time Off,401K, etc. 

Inclusion and Diversity:   

Servicios de La Raza is an Equal Employment Opportunity Employer. We are a non-profit organization where diverse backgrounds, experiences, and viewpoints are valued. Servicios de La Raza does not make hiring or employment decisions based on race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state, or federal laws.