Customer Service Representative

Job Description

Job Description

Are you looking to progress in your career with a fast-growing food safety and agricultural company? Are you a hardworking, collaborative team member ready to hit the ground running and get the job done? Then we are looking for you!

What we do:

Matrix Sciences International Inc. provides a uniquely comprehensive scope of laboratory, advisory, research, agriculture and data management services that support our customers’ confidence in bringing safe, quality food to market. 

The Matrix Sciences Laboratory in our Othello location supports the agricultural and environmental communities throughout the Pacific Northwest. It serves the agricultural, industrial and environmental industries’ testing with a comprehensive range of capabilities and services. 

Role summary:

The Customer Service Representative role provides positive customer service for clients of Matrix Sciences. This includes resolving sample related issues and assisting in the delivery of accurate data to clients.

What you’ll do:

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Coordinate daily customer facing operations to ensure that resources are effectively scheduled to deliver on customer commitments in a way that is compliant with established systems.
• Process client requests and communicate client data by email, mail, or fax.
• Support Sample log-in and reporting functions, keeping open communication with laboratory leadership and technical staff. 
• Document and escalate client feedback when appropriate to laboratory leadership.
• Communicate new growth opportunities to local leadership.
• Act as liaison for AP/AR by assisting clients with invoice questions and compiling invoicing data, 
• Build and maintain positive relationships with customers. Provide support for client requests with sample tracking for subcontract orders and sample supplies. 
• Initiate procedures and practices to maintain accuracy and efficiency for office tasks. Assist and answer questions of other personnel.
• Organize and maintain records of samples per established procedures.
• Perform basic lab tasks as needed.
• Other duties may be assigned to assist with the operations of the organization. 

What you have:

• Demonstrated ability to work with a team.
• Positive outlook with the ability to adapt to a changing environment.

What we offer:  

• Medical 
• Dental 
• Vision 
• 401(k) 
• Commuter Benefits
• Life Insurance 
• Short-Term & Long-Term Disability
• Accident & Critical Illness
• Paid Time-Off 
• LifeLock Protection
• Tuition Reimbursement

Work location:

• Pasco, WA

EEO Statement

Matrix Sciences International Inc. is an Equal Opportunity Employer. Matrix Sciences is committed to a policy of Equal Employment Opportunity for all applicants and employees. We treat all employees and applicants in conformance with both the spirit and letter of federal, state, and local employment discrimination laws, regulations, and Executive Orders. The Company makes all employment decisions without regard to a person's race, color, religion, gender (including gender identity or expression), national origin, ancestry, sex, sexual orientation, medical condition, marital status, age, physical or mental disability, genetic information, veteran status, uniform services membership status or any other characteristic protected by law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.