Project Coordinator/Specialist-III

Job Description

Job Description

Title:          Specialist, Platform Innovation - Launch
Location:   Detroit, MI - This position is partially remote, partially in-office, and largely travel-based as you will be regularly traveling to merchant sites in your region and across the country.
Duration:   03+ months
Payrate:     $45 - $48 per hour on W2

• The Platform Innovation team leads up the strategy, launch + scaling of Company’s nascent bets for its white-label restaurants business.

• Company is looking for a Launch Specialist to travel to restaurants to onboard them to our products and enhance the experience they have throughout their lifecycle on our platform.
• You'll work cross-functionally between our sales, account management, operations, product, and analytics teams to build a delightful experience for our merchants.
• You will report to the Onboarding Lead for your geo within our Platform Operations organization.

• Interface directly with merchant restaurants and work tirelessly to improve their experience
• Create and execute plans for merchant onboarding strategy, building a seamless onboarding experience that delights merchants
• Perform a significant amount of hands-on and in-store work, training merchant staff on effectively using new platforms
• Create merchant training materials to encourage staff understanding and adoption
• Learn the ins-and-outs of Company software configuration and oversee the implementation of digital ordering and SaaS tools Identify opportunities to improve upon existing merchant workflows to encourage adoption and maximize revenue
• Be able to achieve immediate results and adapt in an evolving work environment
• Look for ways to improve and want to shape the direction of the company

• Core background must be entirely in restaurant operations. Technical side or POS installation experience is not required.
• Tech Savviness: Must be intellectually curious and technically adept.
• Looking for candidates who have naturally utilized or helped implement POS systems during their management tenure.
• Travel: High mobility and frequent travel flexibility are essential requirements for this position.

• Bachelor’s degree or equivalent work experience 5+ years of work experience in restaurant/bar management, customer support, or hospitality
• Able to complete tasks accurately, effectively and on time with superb attention to detail
• Excellent external and internal customer support skills
• Experience working successfully cross functionally with other departments
• Proactive by nature and most engaged when you are operating at the lowest level of detail
• Spanish fluency is a plus