Lead SAP BASIS Administrator

Senior Sap Basis Administrator

At Mitel, you will have the opportunity to help businesses connect, collaborate and provide better experiences for our customers. You will deliver valuable contributions in creating business success within our global organization utilizing your unique attributes, skills and experience.

Mitel is seeking a Senior SAP Basis Administrator to join its IT team, supporting the stability and performance of complex SAP landscapes.

Responsibilities:

• As a Senior SAP Basis Administrator, you'll oversee complex SAP landscapes, lead technical projects, and ensure long-term system stability through advanced monitoring and proactive maintenance. You'll collaborate with cross-functional teams, mentor junior colleagues, and shape best practices through clear documentation and high standards for performance and security.
• Lead SAP BASIS initiatives—including installations, upgrades, and migrations—ensuring smooth transitions with minimal disruption
• Provide advanced operational support through monitoring, performance tuning, authorization management, and efficient incident resolution
• Support key SAP systems such as ECC, SHANA, BW on HANA, and APO while maintaining optimized HANA and DB2 databases
• Collaborate with SAP, BICC, ABAP, and business teams to align technical work with organizational goals and maintain strong documentation standards
• Design and oversee SAP BASIS architecture for Azure migration, including High Availability (HA) and Disaster Recovery (DR) setup.
• Manage system sizing and performance tuning, optimizing cloud resources for cost and efficiency.
• Lead installation, upgrades, and configuration of SAP components on Azure infrastructure.
• Implement transport management, patching, and kernel updates to maintain system integrity.
• Ensure security hardening and encryption, meeting BFSI compliance and audit standards.
• Coordinate with Azure teams for networking, storage, and backup strategies to support SAP workloads.
• Troubleshoot system issues and perform root cause analysis during migration and stabilization phases
• Mentor junior administrators, coordinate project activities, and participate in on-call rotations to uphold high system availability

Requirements:

• You bring the technical depth and adaptability needed to manage complex SAP landscapes across multiple operating systems and databases, all while staying composed during high-pressure incidents and guiding others through challenges.
• 8+ years of experience managing complex SAP BASIS environments with strong results in stability and optimization
• Deep expertise in SAP HANA administration, including installation, configuration, tuning, backup/recovery, and troubleshooting
• Skilled across IBM/AIX, Linux, and Windows, with advanced database capabilities in HANA, DB2, Oracle, or SQL Server
• Expertise SAP NetWeaver, HANA, Azure cloud services, HADR architecture, and performance tuning.
• Domain Knowledge BFSI regulatory compliance and security standards.
• Soft Skills Strong leadership, problem-solving, and cross-team collaboration abilities.
• Certifications SAP BASIS, Azure Solutions Architect, or related certifications (preferred)
• Strong under pressure, able to prioritize effectively while maintaining accuracy during critical incidents and project deadlines
• Strong analytical and troubleshooting skills
• Experience in public-sector environments
• Excellent communication and documentation abilities
• Ability to work collaboratively across technical and functional teams
• Should be open to work in (8 AM – 5 PM EST)

Mitel is committed to achieving workforce diversity and creating an inclusive working environment. Diversity makes sense for us, for our customers and for our future. We value different perspectives, skills and experiences, and welcome applications from all sections of the community.