Technical Administrative Assistant

Technical Administrative Assistant

Polyglass is a leading manufacturer of roofing and waterproofing solutions, built on a foundation of quality, innovation, and exceptional customer service. We are seeking a detail-oriented and customer-focused Technical Administrative Assistant to support our Technical Services Department, contractor registration programs, and warranty administration processes.

The Technical Administrative Assistant serves as a key point of contact for contractors, customers, and internal teams by providing support related to contractor registration, warranty requests, and general technical service inquiries. This role requires strong attention to detail, excellent communication skills, and the ability to manage multiple administrative responsibilities while delivering a high level of customer service.

• Serve as a first point of contact for basic Technical Services phone inquiries and provide timely assistance or direct inquiries to the appropriate Polyglass team member.
• Review contractor registration applications for accuracy, validate certificates of insurance and references, and process contractor approvals.
• Schedule and manage Technical Services group teleconference meetings.
• Issue Registered Contractor Certificates, welcome materials, and instructional documentation.
• Assist the Warranty Supervisor processing warranties and support with claims against active manufacturer's warranties.
• Support contractors and building owners with warranty-related questions and requests.
• Review, enter, process, and issue warranty requests while ensuring accuracy and completeness.
• Track expired certificates of insurance, request updated documentation, and maintain accurate records.
• Prepare invoices for full system warranties and track payment status in coordination with accounting.
• Maintain organized contractor and warranty records.
• Prepare correspondence and documentation for customers and representatives under the direction of the Warranty/Technical Services Supervisor.
• Provide professional, solution-oriented customer service to internal and external stakeholders.
• Perform additional duties and projects assigned.

• High School Diploma or equivalent.
• Proficiency with Microsoft Office applications including Outlook, Teams, Word, Excel, and PowerPoint.
• Experience working with enterprise systems such as ERP, MRP, or CRM platforms (Salesforce experience is a plus).
• Strong organizational skills with excellent attention to detail.
• Ability to manage multiple priorities and meet deadlines.
• Excellent written and verbal communication skills.
• Experience with data entry

• Associate degree or additional related education preferred.
• Previous customer service or administrative support experience.
• Experience with Salesforce and/or SharePoint is a plus.
• Experience supporting warranty, contractor, construction, or manufacturing-related processes is beneficial.
• Roofing experience is a plus

In addition to very competitive pay, our benefits are unmatched in our industry and include features that are not available at other local employers.

• A FREE health-plan option for employees or premium costs far below industry averages
• 401(k) plans with a company match at 6% - far more free money than most plans in the market
• Tuition Reimbursement. Earn a degree with up to 100% reimbursement on tuition!
• Student Loan Assistance
• Paid time off
• 10 paid holidays
• Dental and vision plans
• Gym membership reimbursement and more!

Polyglass is an ISO 9001:2015 Certified, leading manufacturer of modified bitumen roofing and waterproofing membranes and roof coatings for low- and steep- slope applications. Committed to adding value through innovation, Polyglass utilizes the most technologically advanced manufacturing process in the industry. With five state-of-the-art manufacturing facilities in the United States, Polyglass can quickly respond to the needs of its customers and produce quality roofing and waterproofing products that are sustainable, reliable and durable. Our commitment is demonstrated daily by the people that work for Polyglass where the customers' needs always come first.