Senior Director of HR

Role Description

The Senior Director of HR (Americas) is a dual-function executive leader responsible for the strategic HR partnership of global business functions and the regional operational excellence for the Americas. This role will drive organizational health for the Customer Success and Corporate Functions organizations while leading the Employee Relations and HR Operations teams for the Americas.

Responsibilities:

• Global HR Collaboration & Peer Partnership
  • Partner closely with the Regional HR Leaders for EMEA and APJ to ensure global alignment of HR strategies, sharing best practices to maintain the "80% global / 20% local" operational standard.
  • Act as the bridge between the business and the Centers of Excellence:
  • Talent Acquisition (TA): Collaborate on strategic workforce planning and high-impact leadership hiring.
  • Talent Management (TM): Partner on global performance cycles, succession planning, and leadership development initiatives.
  • Total Rewards: Work with the Compensation & Benefits team to ensure regional competitiveness and facilitate scalable pay strategies.
  • HRBP Community: Collaborate with functional HRBPs across other regions to ensure a consistent "Employee Experience" for global teams.
• Data Driven: Utilizes data-driven insights to evaluate functional effectiveness, quantify ROI, and guide strategic planning.
• Regional Leadership & Management (Americas)
  • Serve as the "Face of HR" for the Americas, ensuring legal compliance and cultural health across the US and Brazil.
  • Direct and mentor a multi-disciplinary team, including the HR Manager (Brazil), the Employee Relations team, and the HR Operations & Compliance team.
  • Lead the "outside-in" re-imagining of HR services, leveraging Workday and ServiceNow to automate workflows and improve regional UX.
• Strategic HR Business Partnership (Functional)
  • Personally provide high-level HRBP support to the CS organization, advising senior leaders on org design, talent health, and change management.
  • Oversee the HRBP supporting IT, InfoSec, Legal, HR, and Finance.
  • Partner with Employee Relations to coach managers on proactive performance management and complex conflict resolution.

Qualifications

• Bachelor’s Degree in HR, Business, or Finance (Master’s/MBA preferred).
• 10+ years of progressive HR experience, with specific expertise in leading HRBP teams and HR Operations.
• Proven track record in managing HR for the Americas.
• Exceptional ability to collaborate across different time zones and functional departments.
• Ability to move between high-level organizational strategy and "on-the-ground" operational problem-solving.
• Diplomatic and persuasive communication style; ability to influence C-suite stakeholders and international peers.
• Deep familiarity with Workday and ServiceNow and the company’s tech stack.

Requirements

• The base pay for this position ranges from $175,000 - $200,000, which will vary depending on how well an applicant's skills and experience align with the job description.
• Application deadline: 10/8/2026. KnowBe4 reviews applications on a rolling basis and reserves the right to close the application window early if a qualified candidate is identified.

Benefits

• Company-wide bonuses based on monthly sales targets.
• Employee referral bonuses.
• Adoption assistance.
• Tuition reimbursement.
• Certification reimbursement.
• Certification completion bonuses.
• Modern, high-tech, and fun work environment.