Assistant Office Supervisor/Medical Front Desk

Job Description

Job Description

Build What Matters Most—Families, Futures, and Your Career

Enjoy meaningful work while contributing to an organization that changes lives every day. US Fertility , the nation’s leading partnership of physician-led fertility practices, is redefining what it means to build a career in reproductive medicine.

Our team members choose to build their career home at US Fertility because of the hope we inspire in our patients , the lives we help bring into the world , and the culture of excellence we foster across our organization . We share a deep commitment to continuously improving the patient experience and advancing research and development in one of the most dynamic and impactful fields of medicine.

Through our national network of premier fertility centers—including Shady Grove Fertility —we combine clinical expertise, scientific innovation, and compassionate care. The work we do building families offers purpose, challenge, and personal reward—and we’re just getting started.

Opportunity Overview

We have an immediate opening for an Assistant Office Supervisor to join our team at Shady Grove Fertility in Norfolk, Virginia.

• Schedule: Monday through Friday, from 7:30 AM to 4:30 PM with the ability to flex between 6:45 AM and 5:30 PM as needed. This position requires a weekend and holiday rotation and will float to our Virginia Beach office, as needed.
• Compensation: $58,000 to $65,000 per year (commensurate with experience)

This role provides the opportunity to grow within a nationally respected organization while remaining closely connected to the patients and teams you support every day.

How You’ll Contribute

At US Fertility, collaboration is fundamental to how we work. There is undeniable strength in numbers—and support is always within reach. Whether collaborating with more than 200 highly respected physicians nationwide or partnering with colleagues who are passionate about solving meaningful problems, you’ll be surrounded by a team committed to shared success.

In this role, the Assistant Office Supervisor will:

• Provide management and direction for the office in all areas of local operations including employee supervision, training and development, patient satisfaction, quality assurance, financial integrity of the assigned site, and facility appearance & maintenance
• Organize the responsibilities of assigned staff to increase efficiency and best utilize the staffs’ skills and abilities
• Coordinate and facilitates the effective delivery of patient services within the assigned work area by regularly monitoring patient flow and program operations
• Work in close collaboration with the Regional Executive Director and other members of the management team to promote open communication to help ensure the delivery of the highest quality care to all patients and to facilitate revenue growth for the Practice Ensures that employees are compliant with the Company policies
• Set goals for assigned staff and motivates staff to accomplish the goals
• Serve as a backup and support to all roles in a small office setting

What You’ll Bring

We’re looking for professionals who bring both technical skill and a deep sense of responsibility to the care experience—individuals who thrive in environments where excellence, empathy, and accountability matter.

Qualifications and Skills Include:

• Bachelor's Degree
• Healthcare industry experience; women's health preferred
• Prior Supervisory/Management experience and demonstrated leadership qualities. Experience managing a team of people for maximum performance
• Strong computer proficiency including experience with MS Office Suite
• Financial background & prior experience such as a background with developing and maintaining budgets and general accounting
• Ability to work as part of a multi-disciplinary team and promote team building
• Must have high bias for action and thoroughness, and ability to cultivate a high level of team synergy

More important than any single credential, however, is the right person . Team members who are most successful at US Fertility embrace our mission, live our values, and remain committed to continuous improvement—for themselves, their colleagues, and the patients we serve.

What We Offer

US Fertility is proud to provide a competitive, comprehensive benefits package designed to support our team members—professionally and personally—across all employment types.

Full-Time Employees (30+ hours/week)

• Medical, dental, and vision insurance
• 401(k) with company match
• Tuition assistance and professional development support
• Performance-based bonus opportunities
• Generous paid time off, paid holidays, and paid parental leave
• Life and disability benefits
• Fertility Discount Program
• Employee wellness and recognition programs

Part-Time Employees

• 401(k) with company match
• Performance-based bonus opportunities
• Employee wellness and recognition programs

Per Diem Employees

• 401(k) with company match
• Employee wellness and recognition programs

Our Commitment to Inclusion and Opportunity

US Fertility and its network partners believe that a diverse workforce is essential to fulfilling our mission of expanding patient access to the highest standards of fertility care. We are committed to equitable and inclusive hiring practices that ensure our clinical and operational teams reflect and support the diverse communities and patients we serve.

Across our national footprint, US Fertility is a leader in offering clinical, administrative, and operational career opportunities at locations throughout the United States. We are equally committed to developing individual strengths, promoting from within, and supporting long-term career growth.

This is a moment of growth, innovation, and impact. Take the next step in your career with US Fertility—and help shape the future of fertility care.