Gov IT Help Desk Specialist — Tier 1/2 Support
Collaboredge Inc.
Collaboredge Inc. is looking for a Help Desk Technician to provide first‑line technical support for District government employees. The role ensures timely resolution of IT issues and exceptional customer service, maintaining reliable access to technology services. As a technician, you will troubleshoot hardware and software problems, document interactions, and collaborate with IT staff for complex issues. Candidates should have a strong understanding of Windows OS, excellent communication skills, and a commitment to providing quality support. #J-18808-Ljbffr Collaboredge Inc.
$105.3k - $190.35k
...experienced SME Service Desk Analyst (Tier 1) Lead to support the delivery,... ...continuous improvement-helping ensure capabilities... ...escalation of issues to Tier 2 and Tier 3 support... ...Technical Support Specialist roles (e.g., CASP+,... ...Experience leading IT service desk or user...SuggestedLocal areaImmediate start- ...Overview Tier 1 Help Desk Analyst Arlington, VA Are you ready to... ...Military, Intelligence & Operations Support (MIOS) could be the place for... ..., and maintenance of IT systems. Provides first-level... ...degree. Can be substituted with 2+ years of relevant experience...SuggestedWork at officeLocal areaRemote work
$105.3k - $190.35k
...experienced SME Service Desk Analyst (Tier 1) to support the delivery,... ...continuous improvement-helping ensure capabilities are... ...Advanced Technical Support Specialist roles (e.g., CASP+,... ...supporting Tier 2/3 service desk operations... ...understanding of IT service management (...SuggestedLocal areaImmediate start$60k - $72k
...ITS Tier 2 Support Technician (Crystal City, VA) ITS Tier 2 Support Technician Security... ..., advising leadership on IT requirements and acting as liaison to... ...and archive services. • Provide Tier 1 and Tier 2 help-desk support to end users. • Ensure all installed...SuggestedFull timeContract workWork at office$65.03k - $73.16k
...warfighters. Providing intelligence, IT, cyber security, training, logistics,... ...investigation services. Summary: The IT Tier 2 Support Technician will serve as a IMO & ISO... ...providing customer support (tier 1 & tier 2 help-desk support). The IMO task is to provide...SuggestedContract workLocal area$82.55k - $149.23k
...experienced Senior Service Desk Analyst (Tier 1) to support the delivery,... ...continuous improvement-helping ensure capabilities... ...Resolve Tier 1 and Tier 2 service desk tickets... ...Technical Support Specialist roles (e.g., Security+... ...Familiarity with IT service management (ITSM...Local areaImmediate start- ...committed to delivering innovative IT solutions that address the... ...are seeking a highly skilled Tier 2 Support Technician to work onsite in... ...position that runs form 4/1/2026 - 12/19/2026. The candidate... ...and/or outside the Service Desk. The Candidate is expected...Contract workTemporary workFor contractorsWork at officeLocal areaRemote workRelocation
- ...experienced and motivated Service Desk Agents, Tier 2. ~~~ Position contingent... ...a combination of onsite support at the client site and... ...delivers secure, ITIL-aligned Tier 1–3 IT support services to Federal... ..., please tell us how we can help by contacting us at...Contract workTemporary workLocal areaRemote workFlexible hours
- ...Service Desk Tier 1 Technician The Service Desk Tier 1 technician shall... ...calls related to customer IT incidents or requests. Tier 1... ...connectivity issues. Responsible for supporting end users with software and... ...environment. At least 2 years of experience or more with...Work at officeRemote work
- ...the position? The Bilingual Tier 1 Service Desk Representative plays a... ...role on a fully remote team supporting the English and Spanish inbound... ...Customer Service experience - 2 or more years Must be a US... ...additional characteristics will help me thrive? Proficient in the...Contract workRemote workShift work
- Ethic Tech, LLC in Washington, DC is seeking a Help Desk Support Specialist to provide Tier 1 Service Desk Support for the Administration and Resource Management... ...will have a High School diploma, three years of IT experience, and a CompTIA Security+ CE certification. This...
- ...Solutions Inc., brings over 2 decades of experience... ...in facilitating IT transformation within industries... ...Jira Administrator & Tier 1 Support Analyst (SDLCNext)... ...initiatives. This role helps leadership clearly understand... ...teams, service desks, and government counterparts...Remote work
- ...experienced and motivated Service Desk Tier 2-3 Lead ~~~ Position... ...with a combination of onsite support at the client site and approved... ...delivers secure, ITIL-aligned Tier 1-3 IT support services to Federal... ..., please tell us how we can help by contacting us at...Contract workTemporary workLocal areaRemote workFlexible hours
- ...experienced and motivated Service Desk Tier 1 Lead Position... ...a combination of onsite support at the client site and approved... ..., ITIL‑aligned Tier 1-3 IT support services to... ...escalation to Tier 2 and Tier 3. Supervise... ...please tell us how we can help by contacting us at recruiting...Contract workTemporary workLocal areaRemote workFlexible hours
$26.44 per hour
Koniag IT Systems LLC, a Koniag Government Services company, is seeking a Tier 2 Help Desk Engineer to support KITS and our government customer in Washington, DC. This is a hybrid opportunity... ...: Serve as an escalation point for Tier 1 Help desk Install desktop, laptop, and...Hourly payWork at officeLocal areaRelocationFlexible hoursShift work3 days per week- ...ActioNet is seeking an to serve as Tier 2 - Senior Desk Side IT Specialist technical resource supporting IT operations in Washington, DC... ...and mentoring for Tier 1 and Tier 2 support staff. ~Collaborate... ...giving back to our community, helping others, and making the world a...Full timeRemote work
$30 per hour
...Service Desk Technician Tier 2 Are you ready to enhance your skills and build... ..., Intelligence & Operations Support (MIOS) could be the place... ...Technician Tier 2 to join our IT support team in Washington,... ...development plan focuses on helping our team members at every level...Work at office$61.6k - $129.3k
...Job Title: Help Desk Tier 2 Analyst Job Category: Information Technology... ...FL and provide end user support to multiple applications... ...will serve in a team of Tier 1 and 2 Help Desk support... ...management and other technical specialists on critical IT issues. • Experience in...Full timeContract workWork experience placementWork at officeFlexible hours3 days per week- ...experienced and motivated Service Desk Agents, Tier 1. ~~~ Position contingent... ...with a combination of onsite support at the client site and... ...secure, ITIL-aligned Tier 1–3 IT support services to Federal Government... ..., please tell us how we can help by contacting us at...Contract workTemporary workLocal areaRemote workFlexible hours
- ...Washington DC *Position is subject to contract award *3 professional references required Position Description The Data Analyst supports reporting, analytics, and data validation for financial systems. This role provides insights into system performance and financial...Permanent employmentContract work
- Relha LLC is seeking a Journeyman Service Desk Analyst (Tier 1) in Alexandria, Virginia. The role involves providing user support for service desk requests, troubleshooting technical... ...should have a Bachelor's degree in IT or a related discipline and 4+ years of relevant...
- Leidos is seeking an experienced Senior Service Desk Analyst (Tier 1) in Alexandria, VA. The candidate will provide technical support and resolve service desk tickets, ensuring compliance with SLAs. This role requires an active TS/SCI clearance and a relevant degree with...
- Leidos is seeking a Journeyman Service Desk Analyst (Tier 1) in Alexandria, Virginia. In this role, you'll serve as the primary point of contact for users, provide technical support, and track service desk activities. Candidates should have a Bachelor’s degree and relevant...
- Njvc LLC is seeking a Tier 1 Help Desk Analyst in Arlington, VA. This role involves providing first-level support for IT systems, diagnosing issues, and ensuring user satisfaction. The ideal candidate will have a relevant degree or equivalent experience, DoD IAT Level...
- Chenega Corporation is looking for a Tier 1 Help Desk Analyst in Arlington, VA. The role focuses on providing technical support, troubleshooting issues, and ensuring customer satisfaction. Candidates must have an Associate's degree or equivalent experience, along with...
- Leidos Inc is seeking an experienced Senior Service Desk Analyst (Tier 1) in Alexandria, Virginia to support mission-critical data and analytics products for the Department of War. Responsibilities include providing technical support, troubleshooting user issues, and ensuring...
- ...Northstrat is seeking a Tier 1 technical support operator to assist... ...Manage inbound service desk communications across chat... ...technical issues to Tier 2 engineering teams as... ...in technical support, IT service desk, or network... ...provides flexibility to help you meet your specific...Full timeContract workWork experience placementFlexible hoursShift workNight shiftRotating shiftWeekend workWeekday work
- Help Desk Specialist – Tier 2 Role Summary The Tier 2 Help Desk Specialist provides advanced application support and issue resolution for DoD OIG users. Key Responsibilities ~Triage and... ...procedures Qualifications ~3+ years of IT help desk or application support...Contract workFor contractors
- ...LLC in Alexandria, Virginia, seeks an experienced SME Service Desk Analyst (Tier 1) Lead to oversee Tier 1 Service Desk operations. The role... ...processes. The ideal candidate will have a Bachelor's degree in IT or related fields with 12-15 years of experience, active TS/...
- Gtsc seeks a highly experienced Service Desk Tier 2-3 Lead in Washington, DC. This role involves supervising Tier 2-3 operations and ensuring... .... Candidates should have at least five years' experience in IT support across multiple platforms, including Windows and macOS, along...
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