Client Coordinator - Commercial Insurance

Job Description

Client Coordinator – Commercial Insurance

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Locations: Omaha, Lincoln, or Hastings, NE

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Ready to Build a Career in Insurance?

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You don’t need insurance experience to get started with us.

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We’re looking for someone who is organized, dependable, good with people, and ready to learn. You may be starting your career, looking for a professional role where you can grow, or considering a career change into an industry with long-term opportunity.

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As a Client Coordinator, you’ll be part of our Commercial Insurance team, helping support businesses with their day-to-day insurance needs. You’ll work alongside experienced Client Managers and Client Executives while learning the industry from the ground up.

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Already licensed? Great. Not licensed? That’s okay, too . You’ll be required to obtain your Nebraska Property & Casualty insurance license after joining our team, and we’ll pay for the licensing process and provide the support you need to get there.

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What You’ll Do

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In this role, you’ll help keep our clients and internal teams moving by:

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• Processing insurance documents, policy changes, renewals, certificates, proofs of insurance, and cancellations
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• Keeping client and policy information accurate and up to date in our systems
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• Communicating with insurance carriers and underwriters
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• Assisting with quoting, policy issuance, billing, and claims-related requests
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• Supporting Client Managers and Client Executives with day-to-day client needs
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• Tracking requests and following through to make sure nothing falls through the cracks
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• Identifying and helping resolve issues before they become bigger problems
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• Providing accurate, timely service that contributes to a great client experience
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What We’re Looking For

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You do not need previous insurance experience to be considered. We’re looking for someone who brings the right attitude and foundational skills:

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• High school diploma or GED
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• Strong written and verbal communication skills
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• Comfortable using Microsoft Outlook, Word, and Excel
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• Organized and detail-oriented
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• Able to manage multiple priorities and follow through
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• Comfortable communicating with clients, coworkers, and outside partners
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• Eager to learn and take on new responsibilities
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• Dependable, proactive, and team-oriented
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• Willing to obtain a Nebraska Property & Casualty insurance license after hire
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An associate’s or bachelor’s degree is a plus, but not required.

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Previous insurance experience or familiarity with systems such as Applied Epic, Zywave, ModMaster, Rough Notes, or IRMI is also a plus — but we can teach insurance to the right person.

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Where This Role Can Take You

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The Client Coordinator position is a great starting point for building a career in insurance. As you develop your knowledge and experience, there are opportunities to grow into roles such as:

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• Client Manager – managing your own book of client relationships
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• Client Executive – advising more complex commercial clients
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• Onboarding Specialis t – leading new client transitions
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• Opportunities within other areas of Ellerbrock-Norris
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Why This Role Matters

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Great client service depends on the details being handled correctly and on time. Client Coordinators are an important part of making that happen.

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You’ll help keep service requests moving, renewals on track, information accurate, and clients taken care of — while building knowledge and skills that can open the door to a long-term career in insurance.

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If you’re organized, motivated, and ready to learn something new, we’d love to hear from you.