Bilingual Business Development Center (BDC) Representative
Automotive Aftermarket Services
Job Description
Job Description
Bilingual Business Development Center (BDC) Representative
Location:South Houston, TX – Automotive Dealership
Compensation:Salary + Commission Competitive base salary with performance-based commission opportunities.
Job Summary:We are seeking a motivated and bilingual (English/Spanish) BDC Representative to join our dynamic team at a leading automotive dealership in South Houston. The ideal candidate will be responsible for managing customer inquiries, scheduling appointments, and driving dealership growth through effective communication and lead management.
Key Responsibilities:- Handle inbound and outbound calls, emails, and online inquiries from customers.
- Schedule sales and service appointments and confirm customer details.
- Maintain accurate records in the CRM system and ensure timely follow-up.
- Provide basic information about vehicles, financing options, and dealership services.
- Collaborate with the sales and service teams to ensure smooth customer experiences.
- Meet or exceed appointment-setting and lead conversion goals .
- Bilingual (English/Spanish) – required.
- Excellent communication and interpersonal skills .
- Strong customer service orientation and ability to build rapport.
- Proficiency in Dealer Center and Microsoft Office Suite.
- Ability to work in a fast-paced environment and handle multiple tasks.
- Sales aptitude and understanding of automotive terminology.
- Education: High school diploma or equivalent required; Associate’s or Bachelor’s degree in Business, Marketing, or related field preferred.
- Experience: Previous experience in customer service, call center, or automotive sales is a plus.
- Competitive salary + commission structure .
- Opportunities for career growth and advancement .
Vacancy posted 4 days ago
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