Resident Relations Supervisor- MIRA

Resident Relations Supervisor Location: MIRA, San Francisco Schedule Tuesday – Saturday: 6:00 AM – 2:30 PM Compensation $26.00 Per Hour Job Overview The Resident Relations Supervisor plays a pivotal role in ensuring the smooth operation of the front desk. This role involves supervising front desk staff, maintaining high standards of customer service, and ensuring efficient property operations. Leadership and Supervision Lead, mentor, and support the front desk team to ensure consistent high‑quality service. Schedule and oversee front desk shifts, always ensuring appropriate coverage. Conduct training sessions for new front desk staff and provide ongoing development opportunities. Customer Service Serve as the primary point of contact for escalated resident or guest concerns, resolving issues promptly and professionally. Foster a welcoming and professional environment for all visitors and residents. Operations Management Monitor and enforce adherence to company policies, procedures, and standards at the front desk. Coordinate with other departments to ensure seamless property operations. Manage and track front desk supplies and ensure the area is organized and well‑maintained. Administrative Duties Maintain accurate records, logs, and reports related to front desk activities. Assist in preparing weekly and monthly operational reports for the General Manager. Manage key distribution and ensure proper security protocols are followed. Act as a liaison between the front desk team and management. Participate in staff meetings and provide feedback and updates on front desk operations. Qualifications Must be over 18 years of age and successfully pass a pre‑employment background check and drug screening. Minimum of 2 years of experience in customer service, hospitality, or property management. Experience supervising and leading teams is required. Strong communication, interpersonal, and problem‑solving skills. Flexibility to work weekends, holidays, or extended hours as needed. Benefits Comprehensive health benefits and paid time off package for qualifying employees. Ongoing hospitality and property management training. Opportunities for career growth and advancement. Values‑driven company culture promoting teamwork and excellence. Equal Opportunity Statement Action Property Management is an Equal Opportunity Employer and Supports a Drug Free Workplace. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. #J-18808-Ljbffr Action Property Management