Office Admin - DoodyCalls Pet Waste Management (in office)
Doodycalls New Jersey (morris)
DoodyCalls of Morris NJ is seeking a proactive and organized Office Administrator to manage daily office functions and support our growing team. This role is ideal for someone who thrives in a fast-paced, structured environment, enjoys switching gears throughout the day, and keeps detailed, accurate records. You’ll be a central hub for communication, scheduling, and team support—helping to keep operations running smoothly and efficiently.
Key Responsibilities
Administrative Support
- Answer and route incoming calls and emails professionally using Microsoft Outlook
- Manage technician schedules and routing via ServiceMinder CRM
- Enter, track, and update customer information, service notes, and account details
- Prepare onboarding documents and coordinate new hire setup
- Maintain digital and physical filing systems
- Manage and maintain office-issued cell phone and tablet used for technician communication and routing
- Uphold strict confidentiality with all customer and company information
Office Operations
- Monitor and order office and technician supplies, uniforms, and materials
- Ensure cleanliness and organization of the office environment
- Track vehicle usage and maintenance schedules
Customer & Team Communication
- Act as first point of contact for clients and field staff needing assistance
- Respond to customer questions, schedule changes, or concerns in a timely and professional manner
- Communicate service updates and route changes clearly and effectively
- Maintain accurate and thorough call and service notes
Community Engagement
- Participate in 3–4 community events or expos per year, representing the company professionally outside of the office
Qualifications
- Previous experience in an office administration or operations support role preferred
- High attention to detail with strong organizational skills
- Able to efficiently switch between tasks and manage shifting priorities
- Excellent written and verbal communication skills
- Self-starter who takes initiative and works independently
- Comfortable with technology, data entry, and learning new software
- Proficient in Microsoft Outlook and general computer applications
- Familiarity with ServiceMinder or similar CRM a plus (training provided)
Personal Qualities for Success
- Quick thinker who thrives in structured routines
- Enjoys juggling multiple tasks throughout the day
- Keeps detailed notes and follows through with consistency
- Finds satisfaction in keeping systems organized and on track
- Brings a calm, solutions-focused attitude to a dynamic team environment
Benefits
- Paid sick time
- Casual attire, supportive work environment
- On-the-job training and opportunities for growth
- Team breakfast/ meetings and community involvement
- Access to company equipment (tablet, phone) as needed for work
- Consistent weekday schedule — with reasonable flexibility for evening work
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