Senior Physician Referral Liaison - Kinder Children's Cancer Center

At our company, our mission starts with our people. Guided by our HEART values of Humility, Excellence, Accountability, Respect, and Trust, we strive to create a workplace where teammates feel valued, supported, and empowered to do their best work every day. As a Senior Physician Referral Liaison, you’ll build and strengthen relationships with community physicians and practice staff to support referrals, exceptional service, and access to pediatric specialty care. You’ll use strategic account management, marketing, and data analysis to expand referral relationships, measure results, and improve program effectiveness.

Responsibilities

• Builds and maintains relationships with referring physicians and practice staff through regular office visits, communication, and responsive service
• Serves as a liaison between community-based referring physicians and the organization, helping identify and resolve referral-related concerns
• Develops and executes strategic account plans to grow physician loyalty, referral activity, account migration, and acquisition
• Maintains complete and accurate physician account records in the customer relationship management system
• Coordinates meetings between referring physicians, specialists, and organizational representatives
• Develops knowledge of available services, referral processes, and authorization requirements to support referring practices
• Identifies educational topics of interest and collaborates with leadership and marketing teams to develop programs for referring physicians
• Coordinates program promotion, venue logistics, event management, evaluations, and reporting for physician education opportunities
• Implements territory-based marketing plans and represents the organization at targeted physician and health care industry conferences
• Collaborates with marketing teams to develop communications and promotional materials for physicians and practice staff
• Manages the assigned territory budget and adheres to applicable compliance standards
• Gathers, analyzes, and reports referral, revenue, and return-on-investment data to evaluate program performance and identify growth opportunities
• Uses customer relationship management tools and data insights to improve processes, demonstrate program value, and support volume and margin growth

Qualifications

• Bachelor’s degree required
• Five years of experience in physician marketing, customer relationship management, sales, or account management required

Since 1954, Texas Children’s has been leading the charge in patient care, education and research to accelerate health care for children and women around the world. When you love what you do, it truly shows in the smiles of our patient families, employees and our numerous accolades such as being consistently ranked as the best children’s hospital in Texas, and among the top in the nation by U.S. News & World Report as well as recognition from Houston Business Journal as one of this city’s Best Places to Work for ten consecutive years.

Texas Children’s comprehensive health care network includes our primary hospital in the Texas Medical Center with expertise in over 40 pediatric subspecialties; the Jan and Dan Duncan Neurological Research Institute (NRI); the Feigin Tower for pediatric research; Texas Children’s Pavilion for Women, a comprehensive obstetrics/gynecology facility focusing on high-risk births; Texas Children’s Hospital West Campus, a community hospital in suburban West Houston; Texas Children’s Hospital The Woodlands, the first hospital devoted to children’s care for communities north of Houston; and Texas Children’s Hospital North Austin, the new state-of-the-art facility providing world-class pediatric and maternal care to Austin and Central Texas families. We have also created Texas Children’s Health Plan, the nation’s first HMO focused on children; Texas Children’s Pediatrics, the largest pediatric primary care network in the country; Texas Children’s Urgent Care clinics that specialize in after-hours care tailored specifically for children; and a global health program that is channeling care to children and women all over the world. Texas Children’s Hospital is affiliated with Baylor College of Medicine, one of the largest, most diverse and successful pediatric programs in the nation.

To join our community of 15,000+ dedicated team members, visit texaschildrenspeople.org for career opportunities.

Texas Children’s is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at Texas Children's without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.