Chief Information Officer

The Vice President, Chief Information Officer & Chief Information Security Officer (CIO/CISO) is responsible for leading the Business Innovation & Technology organization, driving enterprise technology strategy, AI transformation, information security, operational excellence and business resilience across the company. Reporting directly to the Chief Executive Officer, the CIO/CISO serves as a strategic advisor to the Executive Leadership Team (ELT) while remaining deeply engaged in the execution of enterprise initiatives. This role combines visionary leadership with a hands‑on operating style to modernize business processes, accelerate AI adoption, strengthen cybersecurity, and enable sustainable business growth. The CIO/CISO oversees four key departments: Business Transformation Office The successful candidate will champion the responsible use of AI across the enterprise, ensuring that technology investments improve employee productivity, customer experience, operational efficiency and data‑driven decision making while maintaining strong governance and security. Specific Duties and Responsibilities: Enterprise Technology and Security Leadership Develop and execute enterprise technology and security strategies aligned with corporate objectives. Lead all corporate IT operations, including infrastructure, cloud services, enterprise applications, end‑user computing, networking, identity management, collaboration platforms, service management and information security. Modernize enterprise systems with an emphasis on scalability, automation, resilience, operational excellence and AI enablement. Establish enterprise architecture and technology standards that support long‑term business growth. Develop and build a high‑performing technology organization focused on execution, innovation, accountability and exceptional internal and external customer service. Manage enterprise technology vendors, strategic partnerships, technology investments and IT financial planning. Provide executive oversight of technology risks across all business functions including Development. AI and Business Transformation Office Lead team responsible for enterprise applications, Salesforce, marketing automation, business analytics, enterprise integrations. Develop executive dashboards and operational metrics that measure business performance, technology investments, AI adoption and organizational effectiveness. Partner with the Executive Leadership to prioritize strategic initiatives that improve operational excellence and accelerate company growth. Define and execute enterprise AI strategy, identifying opportunities to responsibly leverage AI across every business function. Lead the global Product and Customer Support department in delivering world‑class 24x5 support to solution providers and customers. Drive operational excellence through continuous improvement, automation, AI‑assisted support, and knowledge management. Partner closely with Development, Product Management, Sales and Customer Success to ensure customer feedback directly informs product quality and innovation. Improve customer satisfaction, operational efficiency, service quality and employee effectiveness through technology and process improvements. Lead Governance, Risk & Compliance (GRC) program. Provide executive leadership for cybersecurity governance, data privacy, regulatory compliance, business continuity, disaster recovery and crisis management. Oversee SOC 2 attestation, ISO 27001 certification, GovRAMP/CJIS initiatives, customer audits, internal security controls, enterprise risk assessments and compliance initiatives. Partner with Legal, People, Finance and executive leadership to help ensure compliance with evolving regulatory, cybersecurity, privacy and AI governance requirements. Develop governance frameworks that enable innovation while effectively managing enterprise risk. Promote a culture of security awareness and continuous compliance throughout the organization. Qualifications: Bachelor’s degree in information systems, computer science, engineering or a related field. 10+ years of progressive executive leadership experience in enterprise technology. Experience supporting partner ecosystems, solution providers or channel organizations is required. Professional certifications such as CISM, CISA, CRISC, CISSP or equivalent are desirable. Demonstrated executive leadership experience within enterprise software or SaaS organizations. Extensive experience leading enterprise IT, business applications, cybersecurity, AI initiatives and customer support organizations. Experience building and scaling global support organizations serving customers and partners. Demonstrated people leadership, including organizational design, executive coaching, succession planning and talent development. Ability to balance long‑term strategic planning with hands‑on execution and operational excellence. Experience leading Governance, Risk & Compliance programs, including cybersecurity, privacy, business continuity, regulatory compliance and internal controls. Strong business acumen, including technology budgeting, vendor management, contract negotiations and investment prioritization. Exceptional executive communication, collaboration and leadership skills. #J-18808-Ljbffr Laserfiche