Receptionist - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Simple IRA
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
I opened my agency in 1985 and currently lead a team of two. Before becoming an agent, I spent 18 years as a school teacher before being recruited into the insurance industry. My background in education helped shape my passion for helping others, building relationships, and guiding people through important decisions.

I’m a graduate of Cornell University and also earned a library certification from Iowa State University, along with a master’s degree in English. I am also a registered financial professional and hold professional insurance designations, allowing me to bring a broad range of knowledge and experience to the customers we serve.

Community involvement has always been important to me, and I enjoy supporting local events and staying active within the community.

Our agency offers paid holidays, 10 days of vacation, health benefits, a Simple IRA, and a strong focus on work-life balance. We believe in creating an environment where people can build successful careers while enjoying life outside of work.

Our office culture is warm, positive, and relationship-driven. We genuinely love our customers, and many have been with us for years because of the personal connections we build. I’m looking for someone who enjoys working with people, is reliable, outgoing, and positive, and has a strong desire to grow and succeed.

ROLE DESCRIPTION:
Patricia J. Brown - State Farm Agent is a leading insurance agency dedicated to providing exceptional service to our customers. We are currently seeking a dynamic individual to join our team as a Receptionist - State Farm Agent Team Member.

Our ideal candidate is highly organized, detail-oriented, and committed to contributing to a positive and productive workplace. If you thrive in a supportive role and are eager to learn and grow within the insurance industry, we invite you to apply and become a valued member of our team.

 
RESPONSIBILITIES:  

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

QUALIFICATIONS:  

• Previous experience in a receptionist or customer service role.
• Communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.