General Manager

General ManagerOUTLET RALEIGH Store - RALEIGH, NC 27616Job DescriptionGeneral ManagerCULTURE SNAPSHOTBroad River Retail is an organization of integrity, diversity, and culture working together for the purpose of 'Furnishing Life's Best Memories'. At Broad River, we call all our employees 'Memory Makers'. We do this because we know everyone who works for our Company has the power to make positive memories not only for our Guests, but also for their families, co-workers, and communities.We take pride in training and developing our teams so that they can provide a premier customer experience to every Guest. Our Memory Makers are the driving force that has led us to being the largest and fastest-growing Ashley licensee in the U.S. and landing us on the Top Places to Work list two years in a row in our industry.AT A GLANCEThe General Manager reports directly to the Multi-Unit leader for their area and is part of the Retail Performance. We're seeking a hands-on Retail Sales Leader to drive results, lead a team of 10+ consultants, and uphold high standards in sales performance, customer experience, and showroom operations. This role involves coaching, hiring, and executing key sales strategies while ensuring consistency in processes and exceeding customer expectations. Ideal candidates are energetic, accountable, and passionate about retail leadership.DAY IN THE LIFE AS THIS MEMORY MAKERChampions our Mission, Values, and Customer BeliefsLeads all sales activities and initiativesOversees the consistent implementation of processes and policy standards across storesOwn and drive sales performance in a retail location with 10+ Home Furnishing ConsultantsRecruiting, hiring, and retaining top talentBe a hands-on, energetic sales leader with a passion for retailInstruct, demonstrate, practice, and validate a clearly defined sales process with your direct teamOrganize multiple competing priorities while meeting deadlinesMaintain the highest standards of personal and professional conductMaximize your own potential through continual self-improvement and accountabilityFocus on our customers' needs and strive to exceed their expectationsRecognize others' values and work together in a respectful mannerSeek efficiency through improving processes and technologyBe accountable to hit the following numbers each week: Revenue to Budget, Sleep Budget, Diamond Care (Furniture Protection), and Sales Per GuestSupervises showroom appearance standards from general cleanliness and tidiness to complete and accurate price taggingParticipates in call to review store results (relative to goals) m-t-d for Sales per Traffic Up and other measurements such as Staffing Levels, Marketing Feedback, and Sales Successes and OpportunitiesWORKPLACE ENVIRONMENTWhile performing the duties of this job the employee is:This is an in-store position that is primarily performed on the sales floor and customer facing.Physical requirements such as extended and frequent periods of standing and walking, moving, and lifting may be required.Candidates must be able to perform the essential physical requirements to accommodate the functions of this job.In accordance with the Americans with Disabilities Act (ADA), reasonable accommodations may be made to empower individuals with disabilities to undertake the essential duties and responsibilities of the position.MEMORY MAKER PERKS & BENEFITSSalary is based on numerous factors, including experience, knowledge and skill.Performance based bonus potential.Medical, dental, vision, and life insurance optionsPaid time off and 401K matching contributionEmployee discount (40%) at BRR locationsInternal Opportunities for career growth and advancementOUR COMMITMENT TO YOUBroad River Retail is committed to creating a place where everyone feels respected, valued, and able to reach their full potential. Regardless of race, gender, religion, sexual orientation, age, disability, or if you're parenting the next generation of Memory Makers, we firmly believe our work is at its best when everyone feels free to be their most authentic self.QualificationsWHAT YOU'LL NEED TO SUCCEEDMinimum 5 years of experience in furniture sales management, including store-level general managementProven success in high-volume, fast-paced, commission-based retail environmentsStrong leadership background with experience managing teams of 10+ associatesExcellent interpersonal, communication, and presentation skillsHigh level of professionalism and discretion when handling confidential informationStrong problem-solving, analytical, and time-management abilitiesSelf-motivated, quick learner able to manage multiple tasks independentlyProficient with technology, including iPads, tablets, and basic math skillsWillingness to work a flexible 40+ hour schedule, including nights and weekends