Customer Service Representative - Spanish

Job Description

Job Description

BCforward is currently seeking a highly motivated Bilingual Contact Center Specialist (Provider Network Support) for an opportunity in Austin, TX 78727 (Onsite)!

 

Position Title: Bilingual Contact Center Specialist

 

Location: Austin, TX 78727

 

Anticipated Start Date: June 1 st

Please note this is the target date and it is subject to change. BCforward will send official notice ahead of a confirmed start date.

 

Expected Duration: 6+ months, possible extension based on business needs

 

Job Type: Onsite

 

Pay Range: $20.00/hr.- $22/hr.

Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).

 

Job Description:

We are seeking a dedicated and skilled Bilingual Contact Center Specialist to join our Provider Network team. This role is pivotal in delivering exceptional support to Medicaid providers and clients, ensuring seamless resolution of inquiries and issues. The ideal candidate will possess strong communication skills, a customer-first mindset, and the ability to thrive in a fast-paced, high-volume call center environment.

 

Key Responsibilities:

Core Duties:

·         Provide unbiased assistance to Medicaid providers and clients regarding eligibility, medical claims status, and other program-related questions.

·         Respond promptly, courteously, and concisely to phone inquiries, ensuring a positive customer experience.

·         Document all interactions in clear and concise online logs for accurate record-keeping.

·         Transfer callers to appropriate Call Center units when necessary.

·         Meet and exceed individual performance standards, including strict attendance and productivity metrics.

·         Assist with problem resolution and escalate complex issues as needed.

·         Perform additional duties as assigned by management.

 

Required Skills:

·         Contact Center Expertise: A minimum of six months of recent, verifiable experience in a high-volume contact center/call center environment.

·         Bilingual Proficiency: All bilingual staff are required to read, write, and speak English and Spanish. The skills testing should reflect their ability to read, write, and speak Spanish with an 80% or better score.

 

Preferred Qualifications:

·         Proficiency in Microsoft Office tools (Word, Excel, Outlook).

·         Strong multitasking abilities and organizational skills.

 

Benefits:

BC forward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

 

About BC forward :

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BC forward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BC forward’s 6,000 consultants support more than 225 clients globally.

 

Company Description

About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.

BCforward is an equal opportunity employer.

Company Description

About BCforward:\r\n\r\nFounded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.\r\n\r\nBCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.\r\n\r\nBCforward is an equal opportunity employer.