Front Office Clerk

JOB SUMMARY: The Front Office Clerk is responsible for providing a consistent and reliable flow of communication with patients/staff throughout the clinic and initially preparing patients for an office visit with required paperwork and proper collection of applicable monies. ESSENTIAL DUTIES AND RESPONSIBILITIES: * Welcome patients/visitors via phone and/or to the clinic by greeting them and attending to their inquiries. * Answer and direct telephone calls appropriately. * Facilitate patient satisfaction and clinic experience by directing them accordingly and accurately booking appointment(s). * Validate/update patient personal information in the electronic practice management (EPM) system as necessary. * Provide appropriate form(s) to patients in accordance with patient needs as necessary. * Collect and document patient payments; demonstrate accurate credit card/cash handling procedures, according to CHSI Policy and Procedures. * Respect and ensure patient privacy and confidentiality with all interactions in accordance with HIPAA and CHSI Policies and Procedures. * Responsible for participating in quality improvement projects/activities and accountable for quality and PCMH. * Order and inventory office supplies as needed. * Perform all other duties as directed either formally or informally, verbally or in writing. SUPERVISORY RESPONSIBILITIES: No direct supervisory responsibilities. KNOWLEDGE, SKILLS AND ABILITIES: * Bilingual (English/Spanish) preferred. * Must possess excellent customer service including verbal and written communication. * A high standard of professionalism and professional ethics and conduct is expected in speech, manner, attitude and appearance at all times. * Possess strong interpersonal skills and ability to work well with others. * Ability to deal effectively with changing situations and stressful environment. * Ability to perform tasks related to physical activity to complete the responsibilities of the position. EXPERIENCE AND EDUCATION: * High school graduate or equivalent required. * Minimum 1 year experience answering phones and scheduling preferred. * Experience and/or training as a Medical Assistant or Dental Assistant preferred. * Front office experience in a medical or dental setting preferred.