Front Desk Clerk

Front Desk Clerk Come join the best team in all the land at The Palm Canyon Resort! Our 261-room resort sits in the beautiful Coachella Valley in the heart of Palm Springs. As part of the Hilton family, you will enjoy great benefits, a team that feels like family and a career that will inspire you. Why do Team Members like working for us? Competitive hourly base pay and positive team environment Daily Pay* - get your earned pay any time before payday Discounted hotel rates worldwide 401(k) program with company match Employee stock purchase program Generous Paid Time Off Program and Paid Sick Time Recognition Programs and Rewards Tuition reimbursement Numerous learning and career advancement opportunities And more! What will I be doing? As a Front Desk Clerk you would be responsible for performing your position's responsibilities and driving company success through performing the following duties to the highest standards: Ensures that every interaction with an owner or guest is a positive and memorable experience while checking them in and out of the property and responding to their requests. Inputs information into the computerized reservations' system to update and maintain records. Accesses reservation system to resolve unit availability and assists guests with reservations or changes as the need arises. Generates invoices and collects monies due through the rental program and through merchandise sales. Maintains safety deposit boxes. Receives housekeeping and maintenance requests or work orders and contacts accurate departmental personnel. Prepares and consistently restocks the front desk with supplies including preparing arrival packets. Provides information on area attractions and resort amenities. Type correspondence and reports for management as needed. What are we looking for? Proficient English language/interpersonal skills with the ability to communicate both verbally and in writing. A courteous, professional attitude and presentation needs to prevail when handling upset guests and difficult situations. Flexibility to adapt to schedule changes and cover shifts on short notice to meet business demands. Ability to multi-task responsibilities and prioritize duties to meet organizational deadlines and demands. 6 months Customer Service Experience. It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Front Desk/Guest Services Agent Cash/credit card transactions Resort Hospitality or related industry The hourly rate for this role is between $19.00 -$19.53 based on experience We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.