Appointments - BDC Sales - Coggin Honda of Orlando

Do you have a passion for developing relationships, providing exceptional guest experiences, and being an innovator in the automotive industry? As a (BDC) Sales Appointment Agent at Coggin Honda of Orlando, you will have the opportunity to make a positive impact on our business and in the lives of our team members and customers every day. We are looking for energetic, customer-focused Sales Appointment Agents who will help us redefine the car-buying experience. Does this sound like you? Apply now!Pay and Recognition:Weekly payPaid holidays & paid time offPaid trainingStock Awards(select management and front-line team member’s eligible!)Insurance / Retirement:Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plansUp to 12 weeks paid pregnancy leave (disability leave)Paid Parental LeaveHealth savings Flex spending accounts (tax free)Short-term and Long-term disability plansLife Insurance (Whole Life and Term)401k with company matchLearning, Tuition Assistance and Career Development:Digital career path tool to assist with career developmentContinuous training through Asbury's Internal Learning Management SystemProfessional growth and development opportunitiesAdditional advantages:Student loan relief resources Employee assistance programEmployee discounts on parts and service repairs Scholarship awards Opportunities to join our community service initiatives, which includes paid volunteer hoursAggressive Employee referral program with bonus opportunitiesOur BDC (Business Development Center) Sales Appointment Agents are tasked with managing large amounts of inbound/outbound calls and emails in a timely manner. Identify customer needs, provide information on vehicle inventory, research issues and provide solutions or alternatives. Effective communication and a positive attitude are top traits rockstar agents exhibit! Contact and communicate with customers to identify automotive needsAnswer all calls in a prompt, professional and courteous mannerUse scripts to collect all pertinent customer information and document in the system accordingly All appointments must be entered into the dealership customer management system Agents must adhere to Asbury phone scriptsMaintain product knowledge certification and be able to articulate thorough knowledge and understanding of productsMust meet all daily and monthly performance goals; phone up percentages, appointments set percentages, show and sold percentagesMust be able and willing to make a high volume amount of calls a dayDocument all communication with the customer in the customer management systemComplete internet lead management work plans on a daily basisHigh volume calls, ranging from 50+ outbound calls per day and 50+emails each dayFollow all dealership processes and procedures, high frequency of contact with customersDedicate at least 3 hours of uninterrupted time each day to follow up on your own prospectsMust be comfortable role playing in front of team members during trainingExcellent customer service skills & motivation to be successfulBe able to create and maintain customer relationshipsMust arrive on time and be prompt to all shifts. Must remember to clock in and out for shifts and all breaksMust have reliable transportation to and from work for all scheduled working hoursAdvanced computer & phone skills Minimum typing 35-40 words per minute at minimumExperience using customer tracking systems to track calls to customers preferredPrior retail, sales, service BDC, receptionist, call center, or sales BDC experience preferredAppointment setting experience a plusGreat communication skillsAble to multi-task in a fast paced environmentVarious language proficiency is always a plusTeam playerSelf-starter, manages time and conditionsConducts themselves professionally at all times and works well under pressureGood interpersonal skills and ability to work successfully in a team environmentMust be a minimum of eighteen years of ageMaintain valid Drivers License Must be able to pass pre-employment screens (background and drug test)JobFamilySalesPayTypeHourly