Business Development Center (BDC) Representative

Overview

Temecula Valley Lexus is part of the OREMOR Automotive Group that owns and operates some of the top dealership in the nation. This is your chance to have a career opportunity with huge earning potential. We offer industry leading benefits along with an incredible culture that focuses on a work/life balance, teamwork, chemistry, and a family atmosphere while always looking at promoting from within our organization. Our focus is on team member satisfaction while creating the best luxury experience for our guests and partnering up with our community.

Business Development Center (BDC) Representative

We are looking for people that are honest, ethical with high integrity. A strong desire to succeed with no complacency. Teamwork and team chemistry is a very important part of our culture.

The Business Development Center (BDC) Representative answers incoming service appointment requests. Calls out from various Service Call lists to increase service production. He or she receives, processes, and coordinates all incoming service appointments, service requests and internet queries. In addition he or she may be responsible for various clerical and administrative duties as requested by the BDC Director.

Our ideal candidate has the following:

• 1+ years' experience required (sales experience preferred).
• Automotive (Lexus or Toyota) and CDK experience a PLUS!
• 3-6 months of previous professional experience with over-the-phone customer service or sales (Inside Sales, Telemarketing, etc.) a PLUS!
• Excellent customer service skills.
• Confident and outgoing personality.

So, if you are all of these and self-motivated and have a willingness to continuously prospect to service the Lexus brand please apply!!

In addition to competitive pay, we offer our employees: Health, Dental, Vision, Life, 401K, Health &Wellness Program, community involvement and company paid vacation and holidays.

Responsibilities

• Follow up with prospective customers in response to their email on our website.
• Coordinates questions and issues with the appropriate department personnel.
• Provides administrative assistance as needed
• Manages all required paperwork and records and prepares documentation (forms, reports, etc.) when needed,
• Receive all inbound service calls and coordinate schedules of service advisors and service appointments.
• Maintain an owner follow up system that encourages repeat and referral business and contributes to customer satisfaction.
• Continually learn about product updates, features, accessories, inventory and their benefits to the customer.
• Realize that business is built on customer satisfaction and be devoted to guaranteeing satisfaction to our customers.
• Establish personal goals that are consistent with the dealership's standards of productivity and devise a strategy to meet those goals.
• Provide service or sales management information by completion reports.
• Attend Training Sessions and Meetings as required.
• Demonstrates behaviors consistent with the Company's Values in all interactions with customers, co-workers, and vendors
• Support on-line customers by setting appointments.
• Performs other duties as assigned.

Qualifications

• 1+ years' experience required (sales experience preferred).
• 3-6 months of previous professional experience with over-the-phone customer service or sales (Inside Sales, Telemarketing, etc.) a PLUS!
• Excellent telephone, writing and typing skills.
• Strong computer and internet skills, including Microsoft Office suite.
• Automotive (LEXUS or TOYOTA) and CDK experience a PLUS!
• Must be engaging, inquisitive, curious with an over-aggressive/always willing to help attitude.
• Internet Sales experience a PLUS!
• Must have drive, passion and confidence to be successful.
• A desire and ability to work in a performance and process driven environment.
• Excellent customer satisfaction skills.
• Strong organizational and time management.
• Professional appearance and work ethic.
• Self-starter and self-motivator
• Bilingual a PLUS!