Operations associate

Job Description

Job Description

About the Role

Neir’s Tavern is seeking a motivated and dependable Restaurant Operations Associate to support daily business operations, executive administration, guest experience, and community engagement efforts. This role is ideal for someone who enjoys a fast-paced environment and can transition seamlessly between office administration, restaurant operations, and brand support responsibilities.

Your mission will be to maximize the productivity of the CEO and management team by assisting with administrative, operational, and hospitality-focused tasks that help keep the business running efficiently.

This is a hands-on position with growth opportunities for candidates interested in hospitality management, operations, marketing, and business development.

Responsibilities

I. Executive Support & Administration

• Assist the CEO with scheduling, prioritizing appointments, and coordinating travel logistics including flights, hotels, and transportation
• Digitize and organize office files and company records
• Manage incoming mail and assist with inventory and supply ordering
• Execute daily and weekly End of Day reporting to keep leadership informed on project progress and outstanding tasks
• Support administrative projects and operational tracking

II. Daily Restaurant Operations

• Follow company SOPs and operational checklists to ensure consistency and quality standards
• Conduct internal health inspection audits and monitor daily checklist completion
• Serve as the primary point of contact for contractors, repairs, and maintenance scheduling
• Support front-of-house operations during busy periods or large events, including:
  • Guest relations
  • Hosting
  • Clearing tables
  • Answering phones
  • Assisting service staff when needed
  • Assist management with operational projects and miscellaneous tasks as needed

III. Brand Growth & Community Engagement

• Provide administrative support for loyalty club and community engagement programs
• Assist with monitoring member engagement and customer outreach
• Capture content during shifts and help schedule social media posts to support the brand’s digital presence
• Lead or assist with historical tours when necessary
• Follow up on sales leads and community partnerships

Qualifications

• Strong organizational and communication skills
• Ability to multitask and adapt in a fast-paced environment
• Positive attitude and team-oriented mindset
• Comfortable interacting with guests and vendors professionally
• Basic computer and administrative skills required
• Hospitality, restaurant, customer service, or office experience is preferred but not required

Compensation & Perks

• Full-Time Position (36–40 hours per week)
• Entry Level: $20–$23 per hour depending on experience
• Comped daily meals
• Overtime opportunities available
• Performance bonus eligibility after 6 months if company goals are met
• Growth opportunities within operations and management

About Us:

NEIRS TAVERN INC has been a beloved establishment in Woodhaven, NY for years, known for its welcoming atmosphere and exceptional service. Our customers appreciate our commitment to quality, and our employees enjoy being part of a fun, supportive team that values hard work and dedication.