Front Desk Representative

Job Description Job Description Front Desk Representative duties and responsibilities Keep front desk area clean; tidy and supplied with all the necessary supplies Greet, communicate with and welcome guests Answer all incoming calls, redirect calls when needed, send calls to voicemail Prepare and manage outgoing mail; keep postage account full and available Monitor, sort and forward emails, faxes and voicemails Monitor front desk supplies, advise when necessary to reorder Update customer’s records in Hawksoft database, such as emails, address and phone information Take information for quotes, including Homeowners, Auto, Boat, ATV, Motorcycles, et. Sort and put commercial lines policies in binding combs for distribution to insureds. Front Desk Representative job requirements and qualifications One year experience as Front Desk Representative Hands on experience with office machines, such as fax, calculator, printer and computer Knowledge of office dynamics Working knowledge of Microsoft Office Sense of ownership and pride in your performance and its impact on company’s success Critical thinker and problem- solving skills Team player Good time-management skills Great interpersonal and communication skills Customer-oriented mindset High School diploma or equivalent required Able to understand and maintain electronic files of customers and the filing system Walters & Associates Insurance Inc