Sr Customer Service Representative

Amicis Global

Job Title: Sr Customer Service Representative
Job Location: Tampa, FL 33634 (Hybrid)
Job Duration: 6 Months + Extension
Target Start Date: ASAP - 3 weeks upon acceptance
Hybrid schedule requirement of a minimum of 3 days per week
This role is a potential contract to hire and will require resources that do not require sponsorship now or in the future.

Job Description:

GWIM Operations Analyst is responsible for providing first contact resolution for account and client on-boarding & maintenance processes. We partner with the Brokerage Branch Office, predominately the Client Associate, the Retirement Benefits Contact Center and participants to assist them with establishing and maintaining brokerage accounts.

This is accomplished through ensuring adherence to regulatory and compliance guidelines set-fourth by our governing bodies, including but not limited to the SEC, IRS, and Client. Our ideal candidate will display superior oral and written communication skills, previous experience in customer service and the ability to articulate client centric solutions.

Processes routine/standard transactions according to established procedures and prescribed processes in support of GWIM Operations.

Daily responsibilities will cover one or more operations functional areas such as: opening new accounts, data entry, etc. Provides quality service and effective and efficient operations support for the assigned areas, internal business partners and/or external customers and clients.

Individuals at this level are expected to use some independence of thought but to refer more complex problems to Operations Team Manager and/or Supervisor.

Generally 1 year or more experience is preferred.

Required Skills:

Knowledge of bank policies, procedures, and Core Values.

Proven decision-making skills, and the ability to effectively manage risk.

Proven track record delivering for internal and/or external clients.

Strong organizational and teamwork skills

Results oriented; driven and ambitious.

Must be flexible with schedule

Quick learner and self sufficient

Demonstrates initiative while working independently.

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Vacancy posted 2 days ago

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