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ITIL Service Desk Manager_VOICE_ITSM_W2

Tech Marketing

ITIL Service Desk Manager

We are based in Fremont, California that offers complete technology services in IT staffing, Mobile development, Web development and Cloud computing. We work along with its clients to deliver high-performance results, based exclusively on the one of a kind requirements.

We are looking to fill a position for ITIL Service Desk Manager in Cambridge MA.

Qualifications:

ITIL

ITSM

Cisco

VOIP

Customer Service

Change management

In person interview is acceptable for this position.

Vacancy posted 23 hours ago
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