ITIL Service Desk Manager_VOICE_ITSM_W2
Tech Marketing
ITIL Service Desk Manager
We are based in Fremont, California that offers complete technology services in IT staffing, Mobile development, Web development and Cloud computing. We work along with its clients to deliver high-performance results, based exclusively on the one of a kind requirements.
We are looking to fill a position for ITIL Service Desk Manager in Cambridge MA.
Qualifications:
ITIL
ITSM
Cisco
VOIP
Customer Service
Change management
In person interview is acceptable for this position.
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