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ITIL Service Desk Manager_VOIP_Cisco exp_W2

Tech Marketing

ITIL Service Desk Manager_VOIP_Cisco Exp_W2

We are based in Fremont, California that offers complete technology services in IT staffing, Mobile development, Web development and Cloud computing. We work along with its clients to deliver high-performance results, based exclusively on the one of a kind requirements.

Job Description

We are looking to fill a position for ITIL Service Desk Manager in Cambridge MA. Selected person will be responsible for delivering high levels of customer service quality and availability across the globe.

Qualifications

Requires a bachelor's degree in Computer Science or related field, and 5-8 years of related technical and managerial experience in a Service desk or similar environment. ITIL CHANGE MANAGEMENT VOIP CISCO CUSTOMER SERVICE.

Additional Information

In person interview is acceptable for this position.

Vacancy posted 3 days ago
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