ITIL Service Desk Manager_VOIP_Cisco exp_W2
Tech Marketing
ITIL Service Desk Manager_VOIP_Cisco Exp_W2
We are based in Fremont, California that offers complete technology services in IT staffing, Mobile development, Web development and Cloud computing. We work along with its clients to deliver high-performance results, based exclusively on the one of a kind requirements.
Job Description
We are looking to fill a position for ITIL Service Desk Manager in Cambridge MA. Selected person will be responsible for delivering high levels of customer service quality and availability across the globe.
Qualifications
Requires a bachelor's degree in Computer Science or related field, and 5-8 years of related technical and managerial experience in a Service desk or similar environment. ITIL CHANGE MANAGEMENT VOIP CISCO CUSTOMER SERVICE.
Additional Information
In person interview is acceptable for this position.
- ...ITIL Service Desk Manager We are based in Fremont, California that offers complete technology services in IT staffing, Mobile development... ...Manager in Cambridge MA. Qualifications: ITIL ITSM Cisco VOIP Customer Service Change management In person...Suggested
- A technology services company is seeking an ITIL Service Desk Manager in Cambridge MA. The ideal candidate will have strong qualifications in ITIL, ITSM, Cisco, VOIP, customer service, and change management. The position offers the opportunity for in-person interviews...Suggested
- ...the Information Technology Service and Support team, and help... ...IT projects if assigned. Manage and support Office 365 applications... ...SimpleHelp, TeamViewer, an ITIL aligned ticketing system,... ...and some knowledge of VoIP phone systems (e.g., Cisco) are helpful French language...SuggestedWork at office
$67.9k - $132.5k
...Position Overview The Service Desk Shift Supervisor oversees a service-desk shift to ensure... ...and service requests. The role manages ticket queues, staff assignments, and escalations... ...with incident tracking systems and ITIL-aligned processes. ~ Demonstrated leadership...SuggestedContract workWork at officeShift work$103.77k - $166.03k
...justice challenges. Mantra Fix it: Restore service quickly and take care of the customer.... ..., triage, and escalation coordination. Manage, coach, and develop a team of 8-12 IT Support... .... Certifications are a plus: ITIL, CompTIA A+, Microsoft, Jamf/Apple, Okta....SuggestedFor contractorsWork experience placementWork at officeLocal areaWorldwide$90k - $100k
...paced, collaborative professional services environment. A successful... ...peripherals, and software. Provide desk-side technology support to... ...of the organization. Manage end point health using remote... ...connectivity. Familiarity with VoIP phone systems. Experience supporting...Work experience placementWork at officeLocal areaRemote workWorldwide- ...sites in the area. MUST have transportation. Pay Rate = $28-30 w2 per hour depending on experience As a Senior Customer... ...Customer Procedures Requirements: • 7 years' experience in IT Service environment. • Experience with ticketing systems such as ServiceNow...Hourly payPermanent employmentRemote work
- ...IT Service Provider and Customer Support Engineer LVL 1 Individuals in the IT Service... ...site and onsite incident response, problem management, endpoint management, project... ...communication skills. Experience with ITIL and Agile practices and methodologies....Work experience placementLocal areaFlexible hours
$85k - $100k
...globe. With $75B+ in assets under management, the firm constructs... ...leader who brings a customer service mindset to IT support and thrives... ...conference room technologies (Zoom, Cisco, Crestron). ~ Familiarity... ...Azure Administrator (AZ-104) ITIL v4 Foundation CompTIA...Temporary workWork at officeLocal areaRemote workWorldwideFlexible hours- ...development life cycles Strong facilitation, communication, and interpersonal skills Proven ability to identify and remove blockers and manage team dynamics Preferred Qualifications Experience with project management tools such as Jira, Confluence, or Azure DevOps...Contract workRemote work
- ...We're looking for travel enthusiasts with a passion for guest service for our depot in The Greater Boston Area. You'll be the face of our company, reporting directly to the Branch's Operations Manager, with the goal of ensuring an outstanding level of customer service...Temporary workNight shiftWeekend work
- ...the leader in digital employee experience management software. The company provides IT... ...is a key position within the Technical Services team and the successful candidate will be... ...understanding of IT Operations, ITSM processes (ITIL), or End User Compute/Client Management...Work at officeImmediate startRemote workWorldwideFlexible hours
- ...development or scientific research. We are looking for Client Success Managers to act as a liaison and point of contact between our clients... ...documents to the United States Citizenship and Immigration Services (USCIS). Mandarin-speaking candidates are preferred as we have...Full timeTemporary workWork at officeVisa sponsorship
- Lab IT Skill sets: Infrastructure & Systems Knowledge. Windows Server administration. ctive Directory integration. Basic network troubleshooting (DNS, ports, firewall). Familiarity with backup and restore strategies. Must also be capable ...
$106.61k - $284.28k
...Summary: Join Fortune 7 CVS Health as a Sr. Manager, Frontline Support Engineering to lead... ..., rapid issue resolution, and continuous service improvement. The ideal candidate combines... ...background in incident management and ITIL-based service operations. • Experience...Hourly payFull timeTemporary workWork experience placementLocal area- ...~ Strong communication (written and verbal) and interpersonal skills. ~ Familiarity with ITIL framework and Agile Methodology ~ Ability to effectively multi-task and manage his/her time, and the ability to work independently as well as within a team environment....Work from home
- ...IT Technician is a hands-on, service-oriented technologist who serves... ...tissue between the service desk and deskside operations - someone... ...tickets in Jira Service Management and physically staging a laptop... ...without condescension. Applies ITIL or equivalent service...Full timeWork at office
$40k - $60k
Apiphani is a technology-enabled managed services company dedicated to redefining what it means to support mission‑critical enterprise workloads... ...Respond to support queues and document incidents in line with ITIL processes Troubleshoot hardware, software, and network‑...Work experience placementLocal areaRemote work- ...resolve technical issues, contribute to service stability, and continuously improve the customer... ..., and next steps within support cases; manage cases through full lifecycle, from... ...and defect tracking systems. Exposure to ITIL concepts or incident management processes...Local area
- Our client, a leading global private investment firm managing approximately $160 billion in AUM, is currently looking for a Senior Application... ...across enterprise platforms Manage and resolve incidents using ITIL based practices, lead root cause analysis when needed Support...Permanent employmentLocal area
$200k
...contact for all customers by delivering the West Shore Home sales method to secure customer agreements to purchase our products and services. Key Role Accountabilities: Follow a monthly rotating schedule: Sales appointments are about 2 hours each Attend weekly team...Temporary workLocal area- ...as we are about our vision and commitment to deliver value and service to the healthcare industry in the United States. Your Responsibilities... ...and identify the appropriate resources (e.g., payer relations managers, HUB, headquarters‑approved materials) to refer customers to...Work at officeLocal area
- ...St, Cambridge MA Pay Rate: 30 - 34/HR on W2 Job Summary: As a Lounge Specialist, you... ...and provide each user with white glove service for all IT related questions in the area of... ...constant personal interaction Ability to manage multiple, simultaneous tasks, client relationships...For contractors
- ...years of experience in Desktop Management - Infrastructure Services (IS) Comprehensive... ...Application Software Configuration, VOIP Phone, Software... ...effective management of Service Desk Tool Experience of working within SLAs and ITIL processes Effective written...Local areaImmediate startRemote work
- ...Senior eDiscovery Project Manager Employment Type: Full-Time CGS is seeking a Senior eDiscovery Project Manager to join our team... ...Respond to client requests and provide consultation to clients to service all client eDiscovery needs Create fields, choices, layouts,...Full timeWork experience placementFlexible hours
- ...support teams across all regions creating and tracking incidents via service now hardware ordering – responsible for receiving and delivering... ...Windows 10 and O365 suite Knowledge of virtualization technologies, especially Citrix, RAS and RAPs ITIL knowledge is a plus....
- ...achieve high standards of customer service and deliver optimum operational... ...IT industry • Good client management & communication skills • Good Understanding of ITIL concept & Service Now •... ...vendors in accordance with Help Desk escalation processes. • Maintain...Work at office
- ...The Onsite Tech Administrator will be responsible for managing and delivering deskside support services at the client location. This role requires strong... ...onsite lead capacity. ? Strong understanding of ITIL processes and incident management workflows....Full time
$92.9k - $125k
...cancer.LocationRemote - US; relocation assistance is not availableDiscover Impactful WorkJoin our Global Service and Support organization as a Service Operations Manager where you'll create meaningful impact on customer success. You will lead and develop a high-performing...Temporary workRemote workRelocation package$160k - $190k
...Senior SAP Engagement Manager – Medical/Healthcare/Tech Location: Boston, MA - Candidates must be based in the area Salary: $16... ...Preferred Certifications & Knowledge SAP Activate, PMP, and/or ITIL certification. Strong understanding of: SAP S/4HANA SAP...Permanent employmentContract work
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