Procedure Scheduler

Full Time, Procedure Scheduler

The Procedure Scheduler plays a critical role in the healthcare environment by efficiently coordinating and scheduling medical procedures to ensure optimal patient flow and resource utilization. This position requires meticulous attention to detail to manage appointment calendars, communicate effectively with patients, healthcare providers, and administrative staff, and handle any scheduling conflicts or changes promptly. The Procedure Scheduler acts as a liaison between multiple departments, ensuring that all necessary documentation and pre-procedure requirements are completed accurately and on time. By maintaining organized scheduling systems and providing exceptional customer service, this role directly contributes to enhancing patient experience and operational efficiency. Ultimately, the Procedure Scheduler supports the healthcare team in delivering timely and effective care by managing the complex logistics of procedure appointments within the facility.

Responsibilities:

• Coordinate and schedule medical procedures by collaborating with physicians, patients, and clinical staff to confirm availability and requirements.
• Verify patient information, insurance coverage, and pre-authorization to ensure compliance with healthcare policies and reduce delays.
• Maintain accurate and up-to-date scheduling records using electronic health record (EHR) systems and other scheduling software.
• Communicate appointment details, preparation instructions, and any changes to patients and relevant healthcare personnel promptly and clearly.
• Resolve scheduling conflicts and manage cancellations or rescheduling requests while minimizing disruption to clinical operations.
• Assist in the preparation and organization of procedure-related documentation and ensure all necessary consents and forms are completed.
• Provide exceptional customer service by addressing patient inquiries and concerns with professionalism and empathy.
• Collaborate with administrative and clinical teams to improve scheduling processes and enhance overall workflow efficiency.

Skills:

The Procedure Scheduler utilizes strong organizational and multitasking skills daily to manage complex appointment calendars and ensure seamless scheduling of medical procedures. Effective communication skills are essential for interacting with patients, physicians, and clinical staff to clarify scheduling details and resolve conflicts promptly. Familiarity with EHR and scheduling software enables the scheduler to maintain accurate records and streamline workflow processes. Problem-solving abilities are applied when addressing last-minute changes or cancellations to minimize impact on patient care and facility operations. Additionally, empathy and customer service skills are critical in providing patients with clear instructions and support, contributing to a positive healthcare experience.

Minimum Qualifications:

• High school diploma or equivalent required; associate degree or higher in healthcare administration or related field preferred.
• Experience in medical scheduling, preferably within a healthcare or clinical setting.
• Familiarity with electronic health record (EHR) systems and medical scheduling software.
• Strong organizational skills with the ability to manage multiple tasks and prioritize effectively.
• Excellent communication skills, both verbal and written, to interact with patients and healthcare professionals.

Preferred Qualifications:

• Certification in medical administration or healthcare scheduling (e.g., Certified Medical Administrative Assistant).
• Experience working in a hospital, outpatient clinic, or specialized medical practice.
• Knowledge of medical terminology and healthcare insurance processes.
• Proficiency with advanced scheduling and practice management software.
• Demonstrated ability to handle sensitive patient information with confidentiality and professionalism.

We offer competitive base salary, generous benefits, including Medical, Dental, Vision, Life Insurance, Voluntary, Time-Off Benefits, EAP, 401K and Commuter Benefits.

Monday-Thursday 9:00am-5:00pm & Friday 9:00am-3:00pm