Dental Office Manager/ billing

Job Description

Job Description

Lotus Family Dental is looking for an experienced, motivated, and highly organized Dental Office Manager to join our team.

We are seeking a professional who understands the business side of dentistry and can take an active role in managing daily operations, handling insurance and billing, presenting treatment plans, and improving practice performance.

The ideal candidate is a strong communicator, an effective leader, and someone who understands how to create an exceptional patient experience while helping the practice grow.

This is a hands-on management position. The office manager will personally perform insurance, billing, and treatment coordination responsibilities rather than simply delegating these tasks.

1. DENTAL INSURANCE & BILLING

• Personally handle dental insurance verification and eligibility checks.
• Obtain detailed insurance breakdowns and explain patient benefits.
• Submit primary and secondary dental insurance claims.
• Review claims for accuracy and ensure necessary documentation and attachments are included.
• Follow up on outstanding and unpaid insurance claims.
• Investigate and resolve insurance denials.
• Submit corrected claims and insurance appeals.
• Post insurance payments, adjustments, and patient payments in Dentrix.
• Monitor insurance aging reports and accounts receivable.
• Follow up on outstanding patient balances.
• Manage patient billing, statements, and collections.
• Communicate with insurance companies to resolve payment discrepancies.
• Maintain accurate financial records and insurance documentation.

2. TREATMENT PLAN PRESENTATION & CASE ACCEPTANCE

• Present doctor-diagnosed treatment plans to patients in a clear and professional manner.
• Explain recommended procedures, treatment priorities, and associated costs.
• Review insurance estimates and explain patients’ financial responsibilities.
• Discuss financing options and available payment arrangements.
• Help patients understand the value and importance of completing recommended treatment.
• Follow up with patients who have unscheduled or pending treatment plans.
• Contact patients with outstanding treatment to encourage scheduling.
• Track treatment acceptance and identify opportunities for improvement.
• Build patient relationships and establish trust through effective communication.
• Work closely with the doctor and clinical team to coordinate treatment.

The goal is to help patients make informed decisions about their dental health while improving treatment acceptance and practice production.

3. PRACTICE GROWTH & FINANCIAL PERFORMANCE

• Monitor daily production and collections.
• Review daily, weekly, and monthly production reports.
• Monitor collection percentages and accounts receivable.
• Identify opportunities to improve practice efficiency and profitability.
• Monitor unscheduled treatment and outstanding treatment plans.
• Help maximize the appointment schedule and reduce unused chair time.
• Implement strategies to reduce cancellations and no-shows.
• Monitor hygiene and doctor schedules to improve productivity.
• Prepare regular performance reports for the doctor/owner.
• Establish goals and follow up on measurable performance improvements.

4. FRONT OFFICE MANAGEMENT

• Manage daily front office operations.
• Supervise, train, and support front desk personnel.
• Ensure phone calls are answered professionally and efficiently.
• Monitor appointment scheduling and patient confirmations.
• Handle cancellations, rescheduling, and appointment gaps.
• Ensure proper patient check-in and check-out procedures.
• Maintain an organized and productive front desk.
• Address patient concerns and resolve administrative issues.
• Ensure excellent patient communication and customer service.

5. TEAM LEADERSHIP & OFFICE OPERATIONS

• Coordinate communication between administrative and clinical teams.
• Hold team members accountable for their assigned responsibilities.
• Maintain efficient office workflows and protocols.
• Assist with staff training and performance evaluations.
• Identify operational problems and implement solutions.
• Maintain a positive, professional, and team-oriented environment.
• Communicate regularly with the doctor regarding office performance and operational needs.

Lotus Family Dental is a patient focused dental practice committed to providing high quality, comprehensive care in a welcoming and comfortable environment.

We believe in building long term relationships with our patients and creating a positive, supportive workplace where every team member is valued. Our office combines personalized care, modern technology, and a strong commitment to teamwork and professional growth.

We are looking for team members who are friendly, dependable, motivated, and passionate about delivering an excellent patient experience. At Lotus Family Dental, we work together to create a positive environment for our patients and our team.

Company Description

Lotus Family Dental is a patient focused dental practice committed to providing high quality, comprehensive care in a welcoming and comfortable environment.We believe in building long term relationships with our patients and creating a positive, supportive workplace where every team member is valued. Our office combines personalized care, modern technology, and a strong commitment to teamwork and professional growth.We are looking for team members who are friendly, dependable, motivated, and passionate about delivering an excellent patient experience. At Lotus Family Dental, we work together to create a positive environment for our patients and our team.