Medical Support Assistant (Front Office)

Job Description

Job Description

Position Summary:

Akicita Federal is seeking a dedicated and compassionate Medical Assistant to provide administrative support at the Jicarilla Service Unit in Dulce, NM. This role is critical in ensuring efficient patient care and clinic operations within a federally operated healthcare environment serving Native American communities.

Key Responsibilities:

-Perform routine clinical tasks under the direction of a physician or licensed healthcare professional

-Prepare patients for examinations, take vital signs, and record patient history

-Administer injections and immunizations as directed

-Assist providers with procedures and specimen collection

-Maintain examination rooms, equipment, and supplies in a clean and ready state

-Document patient care in the Electronic Health Record (EHR)

-Provide patient education and instructions per provider orders

-Coordinate patient flow to ensure smooth and efficient clinic operations

-Perform administrative duties such as scheduling, updating records, and responding to inquiries

-Comply with all infection control, safety, and confidentiality policies and procedures

Minimum Qualifications:

-High School Diploma or GED

-Completion of a Medical Assistant training program (Certificate or Diploma)

-Certified or Registered Medical Assistant preferred (CMA, RMA, or equivalent)

-Basic Life Support (BLS) certification (must be current and valid)

-Minimum of 1 year of experience in a medical clinic or hospital setting preferred

-Experience with Electronic Health Records (EHR) systems (e.g., RPMS, IHS EHR) is a plus

-Must pass a federal background check and drug screening

-Strong interpersonal and organizational skills with cultural sensitivity

Benefits:

-Paid Federal Holidays (11 per year)

-Paid Sick Leave and Paid Time Off (PTO)

-Health, Dental, and Vision Insurance

-401(k) Retirement Plan