Resource Service Engineer

Benton Communities is a Columbia, Maryland based residential property management firm dedicated to creating thriving communities throughout the Mid‑Atlantic region. With a portfolio of over 5,000 multi‑family, and senior apartment homes, our Benton Communities team is adept at managing both conventional and affordable communities. At Benton Communities, we continually strive to create a vibrant environment for our residents, our team members, and our communities at‑large. Position Title Resource Service Engineer Position Summary The Resource Service Engineer provides maintenance support services to communities throughout the portfolio under the direction of the Senior Director of Maintenance. Provides expert maintenance assistance as a relief manager, internal consultant, trainer and pre‑inspection preparation. Accountable To Residents and Operations Team Report To Senior Director of Maintenance The essential functions of the Resource Service Engineer are as follows: Projects a professional image in all aspects of work performance, which includes, but is not limited to personal habits, demeanor, and attire. Meets company standards on conduct, attendance, etc. Models Mission and Foundations. As required, performs day‑to‑day maintenance duties and repairs to assure the preservation and upkeep of the community systems, fixtures and equipment. Performs maintenance repairs of essential mechanics such as HVAC, appliances, hot water heaters, electrical, plumbing, and other major repairs. Upon assignment to a property, quickly assesses critical and current needs in order to prioritize services and resources. Creates an implementation plan, accordingly. Understands financial implications of decisions. Collaborates with Regional Managers and Community Manager to assign responsibilities to individual staff members as appropriate. Keeps responsible Regional Manager and Senior Director of Maintenance abreast of on‑going progress and changes. Provides one‑on‑one training for new Service Managers in the first 30 days of their employment. Provides new hire Service Manager Training according to prescribed protocols. May be called upon to provide additional support to Service Managers as needed. Performs the emergency corrective actions required to address conditions such as sewer back‑ups, flooding, system break‑downs, etc. The corrective action also includes cleaning up during and after the condition is resolved. While serving as a relief Service Manager, assigns responsibilities to Service staff members as appropriate. Supervises the work of Service staff to ensure maximum efficiency. When performing preventative maintenance inspections, follows prescribed procedures to inspect, document deficiencies and outline specific conditions within the building and assign or perform needed repairs for residents or common areas. Understands financial implications of job duties. Acts accordingly. Coordinates with the Community Manager on scheduling preventive maintenance work and maintains logs for preventive maintenance, as needed. Maintains equipment on the property in the best possible condition. Ability to comprehend and follows the precautions stated on the Material Safety Data Sheets (MSDS) for all hazardous material used in the course of performing the functions of this position. Performs other duties as assigned or necessary. Qualifications Education & Experience Requirements At least five years of related experience and/or training; or equivalent combination of education and experience required. HVAC, electrical, plumbing certifications highly preferred. Ability to communicate with residents and staff. Must be a knowledgeable, enthusiastic and effective trainer of maintenance systems and protocols. Ability to read, construct simple written sentences and uses units of weight measurement, volume, and distance is necessary. Essential Equipment Skills Power tools Fire extinguisher Hand tools, broom, mop, snow shovel AC units, ladder Vacuum cleaner Tub and shower units Sinks and commodes HVAC system Fire alarm system Computer Security camera Pager/beeper Snow removal equipment Landscaping equipment Physical Activities and Requirements Standing (or alternate method) Walking (or alternate method) Hearing (or alternate method) Reading (or alternate method) Maximum weight carried 120 lbs. 60‑100% regularly Average weight carried 30 lbs. Lifting and carrying Reaching overhead Pushing/pulling/bending Stooping/kneeling/crouching Repetitive motion Sustained visual concentration Ascending and descending stairs 25‑59% frequently Speaking (or alternate method) Sitting Writing (or alternate method) 11‑24% occasionally Sustained mental concentration Operation of vehicle Environment: Contact with substances that could cause allergic reactions: paints, oils, lubricants, cleaners, ozone, dust, odor remover/deodorizer, smoke (in lobby), and pest spray. Protective equipment: safety glasses, rubber gloves, face masks, and back supports. Benefits Offered Excellent benefits package, including PTO accrual for full‑time employment up to 120 hours during the first year of employment which increases by one day with each additional year of employment up to 200 hours. We also offer health, dental, vision, life, LTD, AFLAC, and matched 401(k) programs with eligibility on the first of the month after 60 days of employment. We offer a $1500 annualized waiver, if health insurance coverage is not needed. In addition, 10 paid Holidays and Veteran's Day for our employees that are Veterans (thank you for your service!); Birthday PTO after one year of employment; Personal Day after 6 months of employment; and 4 Wellness Days each year. Position is eligible for a bonus potential. On‑call Service Manager/Service Technician and Community Manager will receive a $25 monthly cell phone reimbursement. #J-18808-Ljbffr Benton Communities