Operations Manager

Job Description

Job Description

Paradigm Oral Health is looking for someone with multi-site Dental Practice Management experience for a patient-focused company. As the Regional Operations Manager, you will play a pivotal role in overseeing the patient experience, operational efficiency, growth, and success of multiple oral surgery practices within a designated region. This position requires a passion for delivering exceptional patient care, strong leadership skills, strategic thinking, and availability to travel the Southeast region practices.

Current regions you would support: MI, OH, IN, KY, GA & TN

  Role and Responsibilities:  

• Provide guidance and support to practice administrators and staff to optimize workflow, patient satisfaction, and overall productivity.
• Monitor key performance indicators (KPIs) and financial performance. Take proactive measures to address any areas for improvement. 
• Lead and manage the day-to-day operations of multiple oral surgery practices within the assigned region. 
• Develop and implement operational policies, procedures, and protocols to ensure consistency and efficiency across all practices. 
• Identify opportunities for revenue growth, cost reduction, and operational optimization to maximize profitability while maintaining high-quality patient care standards. 
• Provide ongoing coaching, mentorship, and professional development opportunities to practice administrators and staff to foster a culture of excellence and continuous improvement. 
• Conduct performance evaluations and provide feedback to drive individual and team growth and development. 
• Collaborate with senior leadership to develop and execute strategic plans for business growth and expansion within the region. 
• Develop and implement marketing strategies to enhance brand awareness, attract new patients, and drive patient referrals to the practices. 
• Ensure compliance with all regulatory requirements, industry standards, and best practices governing oral surgery practices. 
• Stay abreast of changes in healthcare regulations, insurance policies, and legal requirements, and implement necessary updates and training to ensure compliance. 
• Recruit, hire, train, and develop top talent for key leadership and clinical positions within the region. 
• Performs other related duties as required

Qualifications: 

• Minimum of 5 years of experience in dentistry, preferably in a management role.
• Willingness to travel within the assigned region as needed. 
• Proven track record of successfully leading and managing multiple practices.
• Strong financial acumen and experience in budgeting, financial analysis, and revenue cycle management. 
• Excellent leadership, communication, and interpersonal skills, with the ability to inspire and motivate teams towards common goals. 
• Thorough understanding of healthcare regulations, compliance requirements, and industry trends. 
• Proficiency in Microsoft Office Suite and practice management software systems.
• Time management skills; ability to multitask and complete work while traveling
• Thorough knowledge of territory, market, and clients 
• Excellent problem-solving and critical thinking skills 
• Organized with attention to detail

CORE BENEFITS & WELLNESS

Medical (including Virtual Care), Dental, and Vision Coverage

Employee Assistance Program (EAP)

Uniforms/Scrubs provided

FINANCIAL WELL-BEING

Competitive pay, Bonus potential, and annual merit reviews

401(k) Plan w/Company Match

Health Savings Account (HSA) with HDHP health plans

LIFE INSURANCE

Basic and Supplemental Life Insurance

Spouse and Child Life Insurance

TIME OFF, DISABILITY AND LEAVE OF ABSENCE

Paid Vacation (Starting at 2 weeks) and 6 Annual Paid Holidays

Long and Short Term Disability Plans