Desktop Support Manager

Desktop Support Manager

HII's Mission Technologies division has an opportunity for a Desktop Support Manager to join our team in Springfield, VA. The Desktop Support Manager provides strategic and operational leadership for all end-user devices, ensuring their security, performance, and lifecycle management. This role drives a proactive, forward-looking approach to endpoint services, continually improving reliability and user experience. You will lead a team of about ten desktop administrators, overseeing daily support operations and ensuring timely, professional handling of incidents, requests, and escalations. You will translate organizational needs into effective support practices while guiding the team in delivering high-quality technical assistance, troubleshooting, patching, and device management across a global enterprise.

Essential Job Responsibilities:

• Anticipate evolving business and technology needs, identifying opportunities to enhance endpoint security, streamline software delivery, and improve device compliance and visibility.
• Work closely with IT Operations, cybersecurity, and engineering teams to ensure alignment with enterprise architecture and security requirements, while enabling a seamless and productive end-user environment.
• Build and develop a high-performing team through mentorship, coaching, and performance management, promoting a culture of accountability, innovation, and customer focus, to ensure staff are equipped to support current operations and future growth.

Minimum Qualifications:

• 3+ years leading and managing Enterprise IT teams
• 7+ years of progressive hands on experience administering and troubleshooting Enterprise IT systems, tools, and services. TS/SCI clearance required with ability to obtain
• Poly Network Communications 3: 7 years relevant experience with Bachelors in related field; or High School Diploma or equivalent and 9 years relevant experience.

Preferred Requirements:

• Desired Experience: ServiceNow IT service management modules (Incident, Problem, Request, and Knowledge) and asset management modules (CMDB, ITAM, HAM, SAM)
• Leading and managing tasks and personnel across geographically distributed work force
• Working with/across multi-disciplinary teams and operational managers (IT Ops Manager, Cybersecurity Operation Center Manager) to resolve outages and improve service delivery

Meet HII's Mission Technologies Division:

Our team of more than 7,000 professionals worldwide delivers all-domain expertise and advanced technologies in service of mission partners across the globe. Mission Technologies is leading the next evolution of national defense – the data evolution - by accelerating a breadth of national security solutions for government and commercial customers. Our capabilities range from C5ISR, AI and Big Data, cyber operations and synthetic training environments to fleet sustainment, environmental remediation and the largest family of unmanned underwater vehicles in every class.

HII is more than a job - it's an opportunity to build a new future. We offer competitive benefits such as best-in-class medical, dental and vision plan choices; wellness resources; employee assistance programs; Savings Plan Options (401(k)); financial planning tools, life insurance; employee discounts; paid holidays and paid time off; tuition reimbursement; as well as early childhood and post-secondary education scholarships. Bonus/other non-recurrent compensation is occasionally offered for qualified positions, and if applicable to this role will be addressed by the recruiter at the screening phase of application.