Scheduling Specialist

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Scheduling Specialist

Full-Time Hourly Full-Time Adm Support Lakeland, FL, US

5 days ago Requisition ID: 1562

Full Time

Location: Crystal Grove Office Reports To: Scheduling Manager

JOB SUMMARY

The Scheduling Specialist receives a high volume of telephone calls daily and schedules appointments while maintaining a high level of customer service and quality patient care. Administration of the scheduling process includes scheduling a high volume of patient appointments with very little error and ensuring overall patient satisfaction.

JOB RESPONSIBILITIES

• Answers telephone calls in the scheduling phone queue and incoming calls in a courteous and timely manner.
• Schedules and reschedules patient exams in the appropriate time slot and correct facility in a prompt, pleasant and helpful manner.
• Verifies and updates all patient information in the EMR system including but not limited to patient demographics and insurance information.
• Navigates and follows all steps of the scheduling process including assigning the correct exam tasks, referring physician information, selecting the correct exam, and by correctly spelling medical terms and diagnosis.
• Identifies the correct CPT codes and fees for self-pay exams.
• Knowledgeable in all imaging studies to answer basic questions for the patient or referring physicians' offices and recites exam preparation guidelines.
• Reports equipment problems and/or irregularities in a timely manner.
• Accurately fills out scheduling questionnaires and sends them to the inbound fax to be attached to the appropriate patient account.
• Performs related work as required.
• Customer Service.

WORK EXPERIENCE/EDUCATIONAL REQUIREMENTS

• 2 or more years in the Medical Field preferred.
• Medical Assistant Certification preferred.
• High school diploma or GED.

SKILLS / PHYSICAL REQUIREMENTS

Skills in establishing and maintaining effective working relationships with staff, patients and referring physician offices, and the ability to work independently.

This job requires prolonged sitting; Normal vision range with the absence of color blindness, normal hearing, and normal eye to hand coordination and manual dexterity; the ability to distinguish letters and symbols. This position may require lifting up to 25 pounds.