Information Technology Service Management Consultant

Overview We are seeking a dedicated IT Service Management Analyst to support a key transition from Cherwell to ServiceNow, ensure regulatory audit readiness, and drive process improvements. This mid-level role offers the chance to make a tangible impact within a dynamic team, working closely with stakeholders to streamline ITSM functions, leverage innovative automation tools, and uphold industry standard. Responsibilities Support the transition from Cherwell to ServiceNow and oversee IT service management processes during the migration. Ensure regulatory audit readiness and gather evidence to support audits. Drive process improvements across ITSM functions and collaborate with stakeholders to streamline workflows. Leverage automation tools to enhance ITSM efficiency and effectiveness. Create dashboards and reports to monitor ITSM metrics and performance. Qualifications Strong experience with ServiceNow platform implementation and management. Proven ability to assess and script in Cherwell (Bash, PowerShell, Python). Familiarity with ITSM processes such as change, incident, problem, and asset management. Ability to gather compliance evidence and support audit preparation. Competence in creating dashboards and utilizing AI for automation. Tripwire experience is highly desirable. Nice to Have Skills Experience with leveraging AI, automation, and Copilot within ServiceNow. Knowledge of IT asset databases, CMDB, HAM, and SAM. Experience ServiceNow: 3 years (preferred). Cherwell: 3 years (preferred). IT Service Management processes such as HAM and SAM: 3 years (preferred). #J-18808-Ljbffr Anchor Point Technology Resources