Intake Specialist

THE SELECTED CANDIDATE WILL BE OFFERED A SALARY BETWEEN $44,545 - $51,227.00 The Administration for Children’s Services (ACS) protects and promotes the safety and well‑being of children and families through child welfare and juvenile justice services and community supports. ACS manages community‑based supports and foster care services, and provides subsidized child care vouchers. ACS child protection staff respond to allegations of child maltreatment. In juvenile justice, ACS oversees detention, placement, and programs for youth in the community. The Division of Child and Family Well‑Being (CFWB) works to ensure families and children have the critical supports they need to thrive and exercise self‑determination. CFWB leverages concrete resources, stakeholder relationships, and community and family strengths to drive toward greater equity and social justice, reduce disparities, and create conditions that foster well‑being for families and children across New York City. Our work includes the provision of child care assistance; support for caregivers and child‑serving professionals to prevent child injury; and investment in community‑based approaches. The CFWB Fair Hearing Unit represents the agency at child‑care subsidy related fair hearings held by the New York State Office of Temporary and Disability Assistance (OTDA). The unit is responsible for preparing evidence packets, representing and defending the agency at fair hearings, and ensuring compliance once an OTDA judge has made a decision. The unit also defends the agency in court when a parent requests a fair hearing about an agency‑mandated action concerning family childcare services. The FHU Intake Specialist must prepare the case evidence packets for the fair hearing cases, facilitate the unit’s intake and processing of cases, review and data‑entry information into the fair hearing database, and transition cases to unit staff for processing and compliance. In addition, the position has direct contact with families and childcare providers in response to fair hearings. Responsibilities Contact community‑based providers, programs, and parents to resolve enrollment and eligibility issues and, if appropriate, avert hearings. Communicate with community‑based programs, clients, and providers about upcoming fair hearings. Review city and state systems to educate programs and families on fair hearing protocol and compliance. Respond to inquiries from community‑based providers, programs, the State, and parents regarding fair hearing matters. Collect and analyze client and constituent feedback to gauge agency response to fair hearing cases. Gather necessary case documents from DOE childcare units for packet preparation. Receive, organize, and log hearing schedules from OTDA. Maintain new hearing requests in the fair hearing database, FHIS, ACCIS, and update all required systems. Organize and prepare evidence files for hearings, including time‑sensitive Rivera requests and mailings. Data‑enter case information into ACCIS and other databases; perform data searches and scan/index client documents. Maintain files and records as required. Mandatory Mandatory: The candidate must meet the following mandatory qualifications. Minimum Qualifications High school graduation or equivalent and three years of experience in community work or community‑centered activities related to duties described above; or equivalent education or experience. Section 424‑A of the New York Social Services Law requires an authorized agency to inquire whether a candidate for employment with child‑caring responsibilities has been the subject of a child abuse and maltreatment report. Information about Equity, Diversity and Inclusion The Administration for Children’s Services is an equal‑opportunity employer committed to providing access to all individuals. If reasonable accommodation is needed for the job application or interview process, contact Simone Campbell at View email address on click.appcast.io or View phone number on click.appcast.io. 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