Intake Specialist - Williamsburg

Intake Specialist

The Intake Specialist works from WJP's Williamsburg Worker Center. This is an on-site role that will involve occasional evening and weekend work. Fluency in English and either Spanish or French is required. The Specialist works directly supporting a team of organizers and case managers who are ready to strengthen and expand WJP's membership, win concrete and transformative workplace campaign victories, and significantly contribute to long-term movement building in New York City and beyond. The Intake Specialist is a key team member to help manage the flow of people and services at the Williamsburg Center.

Essential Functions

• Staffing the reception area and being the first point of contact for members and visitors (both on the phone and in person);
• Conducting initial screening and intake process for people seeking services;
• Maintaining member records in WJP's PowerBase database and training frontline staff on how to conduct registration and membership in PowerBase;
• Establishing and managing a visitor triage system in collaboration with other WJP staff;
• Managing a daily outdoor line of visitors waiting for intake and services;
• Preparing and printing appointment tickets for appointments at our Williamsburg Center and City Hall Deliverista Hub;
• Referring clients to appropriate WJP services or service providers such as case management, trainings, wage theft assistance, English classes and more;
• Referring clients whose needs fall outside the mandate and skills of WJP to partner agencies and programs;
• Identifying new referral sources and building new potential partnerships to refer members and visitors to services;
• Checking and sorting WJP's mail and package deliveries;
• Occasionally assisting with registration and intake at WJP events around the city, both indoors and outdoors;
• Maintain an inventory of supplies (including office supplies, food and beverages, and cleaning supplies) for the Center and order more supplies as needed in accordance with WJP's purchasing process;
• Support WJP team in conducting outreach and follow up calls and texts to members and workers participating in classes or trainings;
• Assisting with case management by connecting members with service providers and/or WJP program staff and conducting follow up communication and services as needed;
• Keeping a record of phone calls, e-mails and messages received;
• Producing reports and statistics from collected data on a daily, weekly and monthly basis as needed;
• Support in creating and printing flyers and other materials to promote WJP's programs and organizational activities;
• Help preparing WJP correspondence for members, clients and others;
• Provide support with other programmatic/administrative duties, as needed.

Other duties as assigned.

We will consider exceptional candidates who demonstrate a strong combination of the specific qualifications and skills described below.

• Fluency in written and spoken English and either Spanish or French is required; additional languages such as Bengali, Arabic or Mandarin a plus;
• High school diploma or GED and 2+ years of equivalent experience in an administrative support role; Associates or Bachelor's degree a plus;
• Proficiency with Microsoft and Google applications and equipment operation such as printers, copiers, scanners, fax machines, and telephones;
• Administrative and organizational skills necessary to carry out the job description responsibilities;
• Strong written and verbal communications skills in English and Spanish or French;
• Dedication and ability to work a flexible schedule including occasional early mornings, evenings, and/or weekends as needed;
• Ability to handle multiple priorities at the same time.
• Helping workers in connecting with service providers.
• Strong alignment with WJP's vision and mission;
• Experience with immigrant communities and/or worker organizing in NYC a plus.

Physical Demands/Work Environment

The physical demands described here are representative of those for this position. Reasonable accommodations will be made to enable individuals with disabilities to perform the functions. Work is performed in an office environment and in close proximity to other workers.

While performing the duties of this position, the employee is required to:

• There may be a need to lift and/or move materials or equipment.
• Able to work outdoors in inclement weather conditions.
• Able to commute using the NYC public transportation system.
• Able to work in an open office space.
• Able to work a flexible schedule including early mornings, evenings, and/or weekends as needed.
• Handle, or feel objects, tools or controls.
• Reach; traverse; sit or stand (usually for longer periods of time); occasionally ascend/descend; and position self (to) move.
• Lift and/or move up to 25 pounds.
• The noise level in the work environment is usually moderate.
• Job is not subject to significant occupational or environmental hazards.
• Likelihood of personal injury would be relatively slight.
• Environmental and work hazards are not present to a measurable degree.

Compensation and Benefits

Location: Work will be primarily performed at the Williamsburg Worker Center/Hub and will travel periodically. This position is not eligible for remote work.

Schedule: This role requires the ability to work during WJP's regular business hours (M-F from 10am 6pm) and occasional early mornings, nights and weekends.

Compensation: The pay range for this position is $28-$30/hr.

Benefits: This position is eligible for a full benefits package including:

• Generous Paid-Time-Off (PTO): twelve paid holidays, three weeks of vacation, one week of personal holiday, and ability to accrue up to 487.5 hours of health leave time for benefited staff.
• 80% Employer-paid, offering some $0 deductible Health Insurance through Harvard Pilgrim along with several low-deductible plans;
• Low-cost Guardian Dental and Vision.
• Flexible Spending Accounts (FSA) for Health and Dependent Care.
• Employer-paid Life, Long- and Short-Term Disability Insurance.
• Employer-paid Pension and Employee-paid 403b plan through TIAA.
• ...and more!

TSNE/WJP strives to achieve excellence through a diverse, equitable, and inclusive work environment that embraces all of our individual and collective differences. Black, Indigenous, People of Color, Middle Eastern and North African, Bilingual and/or Bicultural candidates, and LGBTQ2SIA+ candidates are strongly encouraged to apply. We value and honor the unique talents, learning styles, and lived experiences of each individual that enrich and strengthen our workplace culture, and we are proud to be an equal opportunity and affirmative action employer.

All employment conditions are based on an individual's performance and job qualifications. TSNE/WJP prohibits discrimination and harassment of any kind based on race, creed, color, religion, native language, gender, sexual orientation, gender identity/expression, national origin, physical or mental disability, age, genetic information, veteran status, marital status, parental status, pregnancy, race-based hairstyles, or any other protected characteristic stated by federal and state law. Regardless of any class' protection under the law or lack thereof, TSNE/WJP celebrates diversity and values the strengths that come with having a diverse team of employees. It is represented in our workplace culture, and it is who we are.

TSNE/WJP's EEO statement extends to volunteers, interns, contractors, vendors, and clients.