Intake Specialist

Intake Specialist

The selected candidate will be offered a salary between $44,545 - $51,227.00. The Administration for Children's Services (ACS) protects and promotes the safety and well-being of children and families through child welfare and juvenile justice services and community supports. ACS manages community-based supports and foster care services, and provides subsidized child care vouchers. ACS child protection staff respond to allegations of child maltreatment. In juvenile justice, ACS oversees detention, placement, and programs for youth in the community. The Division of Child and Family Well-Being (CFWB) works to ensure families and children have the critical supports they need to thrive and exercise self-determination. CFWB leverages concrete resources, stakeholder relationships, and community and family strengths to drive toward greater equity and social justice, reduce disparities and disproportionality - including in the child welfare system -, and create conditions that foster well-being for families and children across New York City. Our work includes the provision of child care assistance; support for caregivers and child-serving professionals to prevent child injury; and investment in community-based approaches. The CFWB Fair Hearing Unit represents the agency at child care subsidy related fair hearings held by the New York State Office of Temporary and Disability Assistance (OTDA). The unit is responsible for preparing evidence packets, representing and defending the agency at fair hearings, and ensuring compliance once a decision has been made by an OTDA judge. The CFWB Fair Hearing Unit defends the agency in court when a parent requests a fair hearing about an action that the agency has taken or will take concerning a family's childcare services. The FHU Intake Specialist must prepare the case evidence packets for the fair hearing cases. They facilitate the Unit's intake and processing of cases, review, and data-entry of information into the State. Fair Hearing database and transitioning the cases to Unit staff for processing and compliance. In addition, the position has direct contact with families and child care providers in response to the fair hearings. Specific responsibilities include but not limited to:

• Contact community-based providers, programs, and parents, to resolve enrollment and eligibility issues to avert hearings, if appropriate
• Communicate with community-based programs, clients, and providers about upcoming fair hearings
• Review various city and state systems to educate community-based programs and families on fair hearing protocol and compliance
• Respond to community-based providers, programs, the State and parents on inquiries regarding fair hearing issues
• Collect and analyze feedback from clients and other constituents to gauge agency's response to fair hearing cases
• Reach out to staff at the DOE child care units to gather case documents needed to prepare packets for court
• Receive and organize information from OTDA regarding hearing schedule
• Ensure new hearing requests are logged into the Fair Hearing database, FHIS, ACCIS and updating all systems as needed
• Organize and prepare evidence files for hearings
• Process time-sensitive Rivera request (copy of case eligibility documents), as needed, with the time sensitive FHU mailings
• Data enter case information into ACCIS and other databases
• Perform data searches in the ACCIS database
• Scan and index client documents and other Fair Hearing related information
• Maintain files and records as required

Section 424-A of the New York Social Services Law requires an authorized agency to inquire whether a candidate for employment with child-caring responsibilities has been the subject of a child abuse and maltreatment report. The Administration for Children's Services is an equal opportunity employer committed to providing access to all individuals. If you require a reasonable accommodation to participate in the job application or interview process, please contact Simone Campbell at View email address on click.appcast.io or View phone number on click.appcast.io.

Job ID: 784955