Human Resources Manager - Employee Relations

Job Description

Job Description

The Human Resources Manager is responsible for overseeing key functions within the Human Resources Department at Morongo Casino Resort & Spa, specifically focused on Team Member Relations, Engagement and Performance Management. This position plays a critical role in fostering a positive and respectful workplace culture, resolving team member concerns, and supporting professional development initiatives. The Manager also leads planning and coordination of internal events that promote engagement and recognition throughout the organization.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Lead and oversee all aspects of Team Member Relations, including conflict resolution, investigations, corrective actions, and policy interpretation, ensuring fairness, consistency, and compliance.
• Manage and develop a team of HR specialists responsible for conducting workplace investigations; provide direction, guidance, and quality oversight of investigative processes and outcomes.
• Review investigation findings and recommendations to ensure thoroughness, objectivity, and alignment with company policies and legal requirements.
• Serve as a trusted advisor to leaders by providing guidance on employee relations matters, performance management, and organizational policies.
• Partner with leadership to address complex or high-risk employee relations issues and recommend appropriate courses of action.
• Drive team member engagement initiatives, including recognition programs, events, and activities that enhance morale, retention, and workplace culture.
• Collaborate with leadership to identify trends, address workforce challenges, and implement proactive solutions that support a positive work environment.
• Ensure compliance with all applicable federal, state, tribal, and local employment laws, maintaining current knowledge of regulatory changes and HR best practices.
• Analyze and report on key HR metrics (e.g., employee relations trends, engagement levels, training effectiveness) to inform decision-making.
• Support the development, implementation, and continuous improvement of HR policies, programs, and procedures.
• Perform other duties as assigned.

SUPERVISORY RESPONSIBILITIES:

• Provides leadership and support to HR staff.
• Assists with hiring, training, coaching, and performance management of subordinate staff.
• Establishes clear expectations and promotes a collaborative, service-oriented culture within the department.
• Ensures team members understand and adhere to HR procedures, safety protocols, and regulatory requirements.

QUALIFICATIONS:

• Exceptional interpersonal and communication skills with the ability to handle sensitive matters professionally and confidentially.
• Strong knowledge of employment law, team member relations practices, and workplace investigations.
• Ability to manage multiple projects and events simultaneously with attention to detail and deadlines.
• Proficiency in HRIS systems (UKG Pro, Workday), Microsoft Office Suite, and presentation software.

EDUCATION and/or EXPERIENCE:

• Bachelor’s degree in Human Resources, Business Administration, or a related field required.
• Minimum of 5 years of progressive experience in human resources roles, including generalist or specialist functions.
• At least 2 years of supervisory or management experience in HR required.
• Strong knowledge of employment law, HR policies, and best practices in team member relations, engagement and performance management.

LICENSES, CERTIFICATES, REGISTRATIONS:

Must have successfully completed a background check and obtained a gaming license issued by the Morongo Gaming Agency, as required.

LANGUAGE SKILLS:

Must be able to read and interpret documents in English, such as instructions, guidelines, policies, and procedures. Must also be able to communicate clearly and effectively with team members, management, and guests.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

• Communication Skills: Must be able to communicate clearly and effectively in person, by phone, and in group settings.
• Lifting and Carrying: Occasionally lifts documents, equipment, or supplies weighing up to 25 pounds.
• Manual Dexterity: Frequently uses hands to operate a computer, calculator, and other standard office equipment.
• Mobility: Occasionally moves throughout the property and between departments for meetings and operational support.
• Stationary Work: Frequently remains seated at a desk or computer workstation for extended periods.
• Tool Operation: Regular use of computers, software applications, and standard office equipment.
• Visual Acuity: Requires close vision, depth perception, and the ability to adjust focus while reviewing data and documents.
• Working Conditions: Regularly works in both office and casino environments, with exposure to moderate to high noise levels and a smoking environment

WORK ENVIRONMENT:

This is a dynamic, fast-paced environment that requires the ability to adapt and perform under pressure. The casino operates with moderate to loud noise levels and is a smoking environment, requiring team members to work comfortably in these conditions.

WORKING HOURS:

Morongo Casino Resort & Spa operates 24 hours a day, 365 days a year; therefore, flexibility in scheduling is essential. Team members must be available to work shifts that may include evenings, weekends, holidays, and special events. Schedules are subject to change based on business needs and may include overtime, as well as work on both weekdays and weekends.

EQUAL EMPLOYMENT OPPORTUNITY (EEO) AND INDIAN PREFERENCE:

Morongo Casino Resort & Spa is an Equal Opportunity Employer and gives hiring preference to qualified Native Americans as allowed by law. We consider all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, age, disability, veteran status, or national origin.

We provide reasonable accommodations to qualified individuals with disabilities as required by the ADA. If you need help or an accommodation during the hiring process, please contact Human Resources.