Customer Relations Representative - State Farm Agent Team Member

Customer Service RepresentativeBenefits:Group Life InsuranceSalary plus commission/bonus401(k)401(k) matchingCompetitive salaryDental insuranceHealth insuranceOpportunity for advancementPaid time offSigning bonusTraining & developmentVision insuranceAbout Our Agency:Founded in 2012, our agency is led by Daniel and supported by a team of 10 dedicated professionals who bring a strong blend of insurance, claims, and financial services experience to the work we do. Daniel has more than 25 years of personal experience in the industry and holds a bachelor's degree in Biomedical Chemistry from Oral Roberts University, along with FINRA Series 6, 63, and 65 certifications. He is deeply family-oriented, married for 18 years with four children, and brings that same care and thoughtfulness into helping individuals and families tailor coverage to their real needs.Giving back is a core part of our mission — we're actively involved with Care Portal, supporting foster children and families facing hardship, because we believe insurance is about strengthening families and communities, not just policies.Our office culture is focused, growth-minded, and supportive. We hold each other to high standards while working together toward the best outcomes for our clients. Team members enjoy a well-equipped break room with a full kitchen, stocked drinks and gourmet coffee, birthday lunches, team outings, up to a 4% 401k match, and health, dental, and vision benefits.If you're looking for a place where professionalism, purpose, and teamwork come together, this is an environment where you can build a meaningful and rewarding career.Role Description:Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, keep reading!As a Customer Service Representative with Daniel Parker - State Farm Agency, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people will make you an excellent fit with our team and office culture. You will enhance your professional career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the customers that you support.Responsibilities:Establish and grow customer relationships, maintain excellent follow-up standards, resolve issues and assist with the agency's customer retention strategies.Use a customer-focused, needs-based review process to educate customers about insurance options and maintain accurate account records.Develop leads, schedule appointments, identify customer needs, and market appropriate products and services based on customer needs.Coordinate with other departments to ensure maximum customer satisfaction.Qualifications:Excellent communication skills - written, verbal and listeningExperience in customer service and account management.People-orientedDetail orientedProactive in problem solvingAble to learn computer functionsAbility to work in a team environmentAbility to calm others in stressful situations.Must hold at least one of the following current licenses from any state: Property and Casualty, Life and Health or Securities.If you are motivated to succeed and can see yourself in this role, please complete our application. We look forward to meeting you!