Manager Patient Access

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Patient Access

Work Type: Full Time (Total FTE between 0.9 and 1.0)

Shift: Shift 1

Work Schedule: 8 Hr (8:00:00 AM - 4:30:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (

Pay Range: $34.89 - $56.78 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush's anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
Under the leadership of the Director of Patient Access, the Manager, Patient Access will provide operational oversight, management and leadership for ED Revenue Cycle, pre-arrival, registration, OB registration, admitting functions, insurance verification, external transfers financial clearance, point-of service collection and admission notification. Manages the activities of the Patient Access Supervisors and assures that patient intake activities are meeting departmental standards. The Manager advises the Director of Patient Access on all issues pertaining to patient registration and represents Patient Access on interdisciplinary committees and task forces. The Manager is expected to develop new policies and procedures and function as a departmental liaison between the ancillary departments and Revenue Cycle. Coordinates any staffing shortages between 1st, 2nd and 3rd shift teams, as they arise. The Manager participates actively in quality improvement processes including providing leadership on Patient Access improvement teams. The manager is expected to provide expert information and guidance for Patient Access Supervisors, leads and Registration Specialist I-Admissions and Registration Specialist II-Admissions. The Manager provides the second level for disciplinary grievances. Oversees recruiting efforts and is responsible for the hiring of new employees in her/his department as well as their orientation and training in their particular registration area. This position exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Other information:

Required Job Qualifications:
• High School graduate, required. Bachelor's degree, preferred.
• Professional certification (NAHAM, HFMA, Epic system required within 8 months after hire.
• 5 years of relevant work experience and a minimum of three years previous work experience as a leader in Patient Access or hospital-related department.
• Strong understanding of insurance plans and their impact on patient liabilities
• Excellent verbal and written communication skills due to direct interaction with all levels of management.
• Strong time management and organizational skills.
• Strong problem solving and financial analytical skills.
• Ability to interact professionally with all levels of employees.
• Improves technical skills through professional development efforts.
• Upholds Rush's mission and values; high level of integrity.
• Timeliness and accountability.

Responsibilities:

Job Responsibilities:
1. Develop and assist the Director of Patient Access in developing new policy and procedures related to patient registration, admission, and external transfers financial clearance.
2. Maintain open communication channels with ancillary departments/ED clinical team and act as a liaison between Patient Access and internal customers.
3. Assist the supervisors with any problems that occur, i.e. personnel problems, ancillary departments, or equipment.
4. Assist and support the supervisors in the completion of performance assessment for their staff.
5. Acknowledge and promote excellence in customer service and quality by the Patient Access staff.
6. Complete any special projects or assignments given by the Director of Patient Access.
7. Educate, train, and update the supervisors regarding Revenue Cycle's and Patient Access' policies and procedures and monitor their compliance.
8. Ascertain that there is adequate staff coverage for ED Revenue Cycle at pre-arrival, medical screening examination desk and discharge desk, when necessary, work with the team supervisor in resolving staffing shortage issues.
9. Regularly meet and check in with internal customers (ED clinical team/ancillary departments) regarding performance or problematic issues that arise.
10. Assist in the resolution of problems that arise between the Billing Department and the ED Revenue Cycle teams typically, pertaining to registration errors, denials or patient complaints.
11. Maintain the supervisor's employee personnel files and ensure that the supervisor is maintaining their employee's personnel files. Participates in identification, development, and implementation of systems to improve efficiency in the admission and registration process as well as to meet regulatory statutes.
12. Other duties, as assigned.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.