Executive Assistant

Community Health Choice, Inc. (Community) is a non-profit managed care organization (MCO), licensed by the Texas Department of Insurance. Through its network of more than 10,000 providers and 94 hospitals, Community serves over 400,000 Members with the following programs:

' Medicaid State of Texas Access Reform (STAR) program for low-income children and pregnant women

' Children's Health Insurance Program (CHIP) for the children of low-income parents, which includes CHIP Perinatal benefits for unborn children of pregnant women who do not qualify for Medicaid STAR

' Health Insurance Marketplace Plans that offer individual health coverage that includes preventive care, emergency services, prescription drugs, and hospitalization available to all, regardless of pre-existing conditions.

' Community Health Choice (HMO D-SNP), a Medicare Advantage Dual Special Needs plan for people with both Medicare and Medicaid that combines Medicare Part A and Part B benefits, Medicare Part D prescription drug coverage, and Medicaid benefits with additional health benefits like dental, vision, transportation, and more.

Improving Members' experiences is at the heart of every Community position. We strive every day to make sure that our Members have access to the high-quality health care they need and deserve.

Community is accredited by URAC for its health plan operations. We offer care management programs for asthma, diabetes, and high-risk pregnancy. An affiliate of the Harris Health System (Harris Health), Community is financially self-sufficient and receives no financial support from Harris Health or from Harris County taxpayers.

JOB SUMMARY

The Executive Assistant provides advanced, high level administrative and operational support to two Chief level executives while reporting to the Manager, Administrative Operations. This role is essential to the effective functioning of the Executive Administration team and contributes directly to the organizations mission of improving the health and well being of underserved Texans. The Executive Assistant ensures efficient executive workflows, manages complex and confidential information, and facilitates strong coordination across departments. Responsibilities include managing sophisticated calendars, preparing executivelevel correspondence, reports, and presentations, supporting cross functional initiatives, and maintaining smooth day o day operations for assigned executives. The position requires exceptional professionalism, discretion, critical thinking, and the ability to independently prioritize and resolve challenges in a fast paced, mission, driven environment. The ideal candidate demonstrates a solution oriented mindset, strong judgment, and the ability to represent the Executive Administration function with integrity and excellence.

JOB SPECIFICATIONS AND CORE COMPETENCIES

Executive Administrative Support

Provides high-level administrative support to two Chiefs, including calendar management, meeting coordination, and correspondence.

Prepares presentations, reports, and briefing materials aligned with organizational priorities.

Screens and prioritizes communication, ensuring timely follow-up and alignment with executive needs.

Departmental & Cross-Functional Coordination

Coordinates workflows between the Chiefs, Manager of Administrative Operations, and internal departments.

Tracks deadlines, deliverables, and action items across multiple teams.

Supports initiatives related to quality improvement, health equity, and operational performance

Project & Program Support

Assists with executive-led projects, including research, data gathering, and document preparation.

Supports activities related to NCQA, HHSC, CMS, and internal audits.

Help coordinate cross-functional initiatives that impact members and provider experience.

Meeting & Event Support

Coordinates executive meetings, retreats, and internal events.

Assists with planning, coordinating, and execution of all organizational events.

Prepares agendas, minutes, and follow-up documentation.

Administrative Operations

Supports procurement, contract routing, and budget tracking for assigned executives.

Ensure compliance with organizational policies and documentation standards.

QUALIFICATIONS:

Education/Specialized Training/Licensure: Bachelor's degree required.

Post-Secondary level education preferred.

Professional certification such as CAP, PACE, or PMP preferred.

Advanced training in executive communications, business operations, or project coordination preferred.

Work Experience (Years and Area): Minimum 7+ years of experience providing executive support to C-level leaders in a dynamic, fast-paced environment required.

Experience supporting multiple executives in a Medicaid MCO or health plan

Experience in healthcare, managed care, or nonprofit environments

Management Experience (Years and Area): None Experience coordinating small workgroups or project tasks

Software Proficiencies: Microsoft 365 proficiency: Outlook (complex executive calendaring), Word, Excel, PowerPoint, Teams, SharePoint/OneDrive.

Advanced SharePoint usage (document governance, cross functional collaboration).

Adobe Acrobat (advanced editing, redaction, document assembly)

Extensive experience with an enterprise HCM for executive travel/expense management, budget submissions, and procurement workflows.

Experience with enterprise systems for time management, approvals, and workflow tracking.

Experience with enterprise HCM, payroll systems and ticketing systems. Able to Initiate/track requests, run basic reports, maintain data accuracy, coordinate approvals.

Advanced use of Microsoft Copilot or other AI tools to prepare executive communications, summaries, and briefing materials.

Other: Superior organizational skills with the ability to manage multiple priorities efficiently.

Proven ability to manage confidential and sensitive information with discretion.

Strong executive presence, decision making capability, and attention to detail.

Excellent written and verbal communication skills.

Bilingual (English/Spanish).

Experience supporting executive level initiatives, strategic projects and cross functional deliverables.

Demonstrated ability to leverage AI tools to improve executive workflows and efficiency

COMPETENCIES

Analytical Thinking

Attention to Detail

Planning and Organizing

Taking Initiative

Additional competencies

Analytical Thinking

Attention to Detail

Planning and Organizing

Taking Initiative

INTERPERSONAL SKILLS

Communicates with confidence and professionalism at all levels, including executives and external partners.

Demonstrates exceptional discretion, diplomacy, and sound judgement with highly sensitive information.

Builds positive relationships across the organization. Works collaboratively in a fast-paced, mission driven environment.

Anticipates needs, manages expectations, and navigates complex interpersonal dynamics.