Spa Concierge (Full Time - Temporary)

Job Description

Job Description

Our Company

Equinox Hotels + Resorts is a rapidly expanding global luxury hospitality brand and management company, built on the evolution of Equinox. With a design-forward approach, our portfolio spans urban, resort, and destination locations worldwide, offering high-performance living in architecturally stunning spaces.

We redefine luxury hospitality by integrating the brand’s core pillars of movement, nutrition, regeneration, and community. Tailored for the next generation of travelers, our hotels empower guests to reach their fullest potential, combining fitness, health, and holistic well-being into every aspect of the experience. From personalized services to regenerative spa treatments and nutritious dining, we create environments that energize and inspire.

Our philosophy of "All. And Nothing." balances indulgence with simplicity, ensuring each guest thrives by amplifying performance and pushing limits, ultimately helping them achieve new heights in life.

The Spa Concierge Role is extremely important as the First Impression and final farewell to all Spa guests. We require guest facing experience and a welcoming, friendly personality to ensure all guests are handled with the highest level of hospitality and professionalism, accommodating special requests whenever possible. This will include heavy guest interaction, booking appointments, explaining and suggesting spa services, giving tours, recommending and selling products and gift cards. 

Essential Job Functions:

• Maintain thorough knowledge of and adherence to all procedures, protocols, and standards of Hotel and SPA.
• Develop and maintain thorough knowledge and skills in all spa services, tools, equipment, and products offered.
• Effectively inquire, assess, inform, explain, educate and provide treatment addressing guest/client specific needs and concerns, and, when applicable, the contraindications restricting or preventing treatment.
• Effectively suggests to The Spa guest any additional services and products of interest or benefit to them. 
• Participate in and successfully complete all training, education, and certifications required by The Spa.
• Obtains complete and accurate information for spa guest profile during the reservation process.
• Offers and books Spa services quickly and efficiently according to established standards.
• Maintains and nurtures contacts with service providers and spa attendants. 
• Maintain the highest levels of professional performance, conduct, client service, safety, and hygiene in work areas and throughout the SPA.
• Maintains a deep knowledge of Spa services, products, and promotions.
• Acts as an ambassador of the Spa to all Hotel guests and Residents.
• Develop and maintain thorough deep knowledge of hotel and club services and current events 
• Assures information about the Spa is updated, current, and readily available.
• Provides appointment information and confirmations.   Provides pre-arrival itineraries as necessary.
• Meets, greets and check-in /out all Spa guests.
• Handles guest requests in a timely and accurate manner.
• Complies with all Work Rules, Safety Standards and Standards of Conduct as set forth in the Employee Handbook.
• Works harmoniously and professionally with co-workers and supervisors. 
• Refers spa guest inquiries or concerns to a manager as appropriate. 
• Handle and address incoming and outgoing correspondences (email, vxm, team chat messages, etc)
• May be assigned other duties at the discretion of management.

Qualifications/Skills:

Requirements are representative of minimum levels of knowledge, skills and /or abilities. To perform this job successfully, the employee will possess the abilities or aptitudes to perform each duty proficiently, with or without reasonable accommodation.

Essential:

1. Always treat guests with courtesy and respect in a variety of situations.
2. Honesty & Integrity.
3. To be mindful of the importance of personal hygiene and grooming.
4. Adhere to hotel Health and Safety guidelines.
5. Ability to work under pressure and in a fast-paced environment. 

1. Ability to satisfactorily communicate in English with guests, co-workers, and management to their understanding.
2. Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision.
3. Punctuality and regular and reliable attendance.
4. Interpersonal skills and the ability to work well with co-workers and the public.
5. Ability to work a flexible schedule (AM, PM, Weekends & Holidays). 
6. Demonstrate previous spa concierge and/or other spa work experience and strong work ethic and reliability.
7. Demonstrate strong customer service and/or sales experience and/or ability to promote and sell services and products.
8. Demonstrate energy and enthusiasm, motivation and motivational ability.
9. Demonstrate professional manner, oral and written communication, discretion, and appearance.
10. Demonstrate the ability to successfully collaborate, cooperate, and contribute to the organization and to colleagues. 

Desirable:

1. Associates or Bachelor's Degree

2. Two to five years in a similar role in a luxury hospitality environment. 

3. Deep knowledge of local goods and services in critical, along with established vendor contacts.

4. Knowledge of Forbes Standards

Essential Physical Abilities:

• Endure various physical movements throughout the work areas, such as reaching, extending arms overhead, bending, kneeling and stooping.

• Mobility: 25% of shift: May need to walk around the SPA to escort guest.

• Continuous Standing: 100% standing at the SPA Front Desk.

• Environment Physical Job Requirement: Hearing, vision, speech, and literacy.

• One-on-one communication with guest, managers and fellow employees.

• Must be able to observe condition in the SPA.

• Must be able to read and generate reports. Must be able to effectively communicate in writing to guests, vendors and fellow employees.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position.